Job Title

Additional Information Job Number 25201344 Job Category Sales & Marketing Location Sheraton Grand Chicago Riverwalk, 301 East North Water Street, Chicago, Illinois, United States, 60611VIEW ON MAP (Grand Chicago Riverwalk, 301 East North Water Street, Chicago, Illinois, United States, 60611) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $41.35 - $54.81 per hour Bonus Eligible: Y JOB SUMMARY Handles more complex social and local corporate catering opportunities that are above sales office parameters (e.g.,, 150 covers). Provides day to day supervision to catering sales associates that are on-property. Contracts and closes local catering and social business and verifies that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brandu2019s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. CANDIDATE PROFILE Education and Experience Required: u2022 High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional. OR u2022 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. Preferred: u2022 2 years of catering sales experience. CORE WORK ACTIVITIES Managing Sales Activities u2022 Manages the sales efforts for the property including local corporate and social catering. u2022 Responds to incoming catering opportunities for the property. u2022 Identifies, qualifies and solicits new catering business to achieve personal and property revenue goals. u2022 Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive. u2022 Understands the overall market - competitorsu2019 strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. u2022 Closes the best opportunities for the property based on market conditions and property needs. u2022 Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. u2022 Works with the management team to create and implement a catering sales plan addressing revenue, customers and market. u2022 Designs, develops and sells creative catered events. u2022 Maximizes revenue by up-selling packages and creative food and beverage. u2022 Develops and manages catering sales revenue and operation budgets, and provides forecasting reports. u2022 Develops menus that drive sales. u2022 Assists with selling, implementation and follow-through of catering promotions. u2022 Executes and supports Marriottu2019s Customer Service Standards and hotelu2019s Brand Standards. u2022 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). u2022 Participates in and practices daily service basics of the brand (e.g.,, Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting). u2022 Establishes that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. u2022 Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. u2022 Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. u2022 Handles more complex social and local corporate catering opportunities that are above sales office parameters (e.g., 150 covers). u2022 Provides day to day supervision to catering sales associates that are on-property. u2022 Contracts and closes local catering and social business and confirms that business is turned over properly and in a timely fashion for quality service delivery. u2022 Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. u2022 Implements the brandu2019s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. u2022 Performs other duties, as assigned, to meet business needs. Building Successful Relationships u2022 Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales,Enterprise Sales Team (EST)) to establish coordinated sales efforts that are complementary and not duplicative. u2022 Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction. u2022 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. u2022 Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. u2022 Gains understanding of the propertyu2019s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. u2022 Develops a close working relationship with operations to execute strategies at the property level. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Weu2019re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here ( to learn more. When you join the Sheraton family, you become a member of its global community. Weu2019ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If youu2019re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be u2018The Worldu2019s Gathering Placeu2019. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.