Who We Are:At Encore Fire Protection, we are proud to be the East Coast's largest full-service fire protection company, serving over90,000 customersfrom Maine to Louisiana.Our team of more than 2,400 dedicated employees provides customized fire protection solutions that protect lives and property every day.Our goal is to deliver a unique experience to those who depend on us to make their lives safer and easier. We are passionate about growing with purpose, driving real innovation, and creating a winning culture built on teamwork, success, and an unwavering commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.The OpportunityProject work is where Encore’s planning meets real-world execution. Permits need to be right, documentation needs to be clean, and billing needs to match what wesoldand delivered. This role exists to keep those details aligned and keep projects moving.As a Project Specialist, you support project work by coordinating documentation, permit-related workflows, and customer billing requirements. You bring organization to the moving parts, help spot issues before they become delays, and keep communication clear between internal teams and external stakeholders.Key ResponsibilitiesProjects run on coordination. This position is the glue between what gets sold, what gets built, what gets approved, and what gets billed. Your focus will be on a few core areas:Prepare,submit, and track permit applications and supporting documentation for fire protection projectsEnsure permit, inspection, and closeout documentation is complete,accurate, and aligned with applicable codes, standards, and customer requirementsBuild andmaintainstrong working relationships with regulatory agencies and authorities havingjurisdiction, supporting smooth permitting and inspection cyclesMaintain clear trackers for permit status, inspection schedules, approvals, and next steps, keeping internal teams informed and alignedCoordinate responses topermitor inspection findings, collaborating with field and design teams to address cited issues and help drive corrective actions to resolutionMaintain a log of violations, resolutions, and correspondence for audit readiness, internal reporting, and project documentationSupport monthly customer invoicing, aligning billing to customer requirements and Project Manager direction to ensuretimelyandaccurateinvoicingMatch billing to contract quotes and project scope, noticing even the smallest differences and escalating discrepancies before invoices go outCoordinate with project team members to supportaccuratetracking of project costs, including time entries, vendor invoices, and supporting documentation used for project reportingReview billing backlog and help remove obstacles by coordinating with Project Managers, internal teams, customers, and other stakeholders as neededMaintain organized project files and documentation, supporting consistent processes across teams and locationsWhat You Bring to the TableHigh school diploma or equivalent3+years of experience supporting construction or project-based work, such as project coordination, project administration, billing support, or permittingFire protection experience, or experience supporting permitting and billing in a construction environment with regulated inspectionsStrong attention to detail, especially when comparing quotes, scopes, and billing documentationComfortable managing multiple priorities and timelines without losing track of follow-upsClear communication skills and the ability to work cross-functionally with Project Managers, field teams, design partners, and customersConfidence working in systems and spreadsheets, and a willingness to learn new tools quicklyWhat Will Make You Stand Out?You have experience supporting fire protection projects, or have worked in a trade-based contracting environmentYou have supportedpermitcoordination or worked with inspectorsor regulatory agencies as part of project executionYou have experience coordinating customer billing requirements, invoice timing, or job-cost related billing supportYou havea track recordof catching discrepancies early, aligning teams, and preventing reworkYou are comfortable working in a high-growth environment where processes evolve, and you help make them better as you goBeyond the PaycheckAt Encore,we’reall about creating a culture where success is celebrated. We recognize that our work makes people’s lives safer, and we reward those who contribute to our growth.Here’swhat you can expect:Competitive Salary: Compensationcommensuratewith your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.Purpose-Driven Work Environment: We believe in working smarter, not harder.You’llbe part of a culture that values results, and we empower our team to focus on impactful work.Flexible Dress Code: Upon joining,you’llreceivebrandedEncore swag, and we believe in dressing for theobjective, not the occasion. Most days, you can enjoy a casual work environment, butwe’lldress up when the situation calls for it.People-Focused Culture: We know our greatest strength is our people.That’swhywe’vebuilt a culture that encourages experimentation, learning, and improving together.You’llhave the space to share your ideas and help shape a company that is constantly growing.Tools for Success: Access to leading-edge web-based productivity tools.Health and Wellness: Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.Salarycommensuratewith experience with opportunity for a results-driven bonus based on personal output and effectiveness in role. Expected salary range between $50,000-$65,000. #LI-EJ1Encore Fire Protection is an Equal Opportunity Employer.Encore Fire Protection is an E-Verify Employer.As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.
Job Title
Operations Specialist