Job Title

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.We are seeking an experienced BDC Trainer to develop and implement comprehensive training strategies for our Sales and Service call centers. This role is instrumental in equipping our team with the skills and knowledge necessary to prioritize customer satisfaction and foster loyalty. Our Business Development Center (BDC) plays a pivotal role in ensuring that every interaction with our customers is seamless and positive.Key Responsibilities:Design and execute onboarding programs for new hires.Identify and address ongoing training needs in collaboration with leadership.Analyze training interactions to provide insights into additional training requirements.Partner with leadership to conduct performance assessments and evaluate training effectiveness for BDC Coordinators.Coordinate and support quarterly one-on-one sessions for BDC Coordinators to promote continuous development.Engage in personal development activities to maintain and enhance facilitation skills.Qualifications:Minimum of 1 year of experience in training facilitation.Proven experience in training within a remote environment.Exceptional one-on-one and group presentation and facilitation skills.Ability to interact effectively with employees at all organizational levels, including business units and executive management.Background in Customer Service or Customer Service Training is highly desirable.Familiarity with dealership operations is a plus.Experience with call center environments is advantageous.Proficiency with MyKaarma or DealerSocket is a plus.Bachelors degree required.Ability to work a hybrid schedule (T, W, TH in-office and M, F remote work)#LI-AK1