Job Title

Job Summary:u00a0We're looking for a Customer Service Representative with a passion for helping others. In this role, you'll be the friendly, knowledgeable voice that supports our customers, resolves their concerns, and ensures they receive the high-quality service they expect.u00a0u00a0You'll need to be calm under pressure, confident in troubleshooting common product issues, and committed to delivering a great customer experience every time. If you have an interest or working knowledge in outdoor power equipment and small engines, this may be just the place for youu00a0Supervisory Responsibilitiesu00a0noneu00a0u00a0Duties/Responsibilities:u00a0- Handle a minimum of 35 inbound calls and cases daily, with the expectation to take on additional calls or cases as needed, delivering solutions in a clear, courteous, and timely manner.u00a0```{=html}```- Provide expert guidance to customers on product issues, usage, or warranty questions.u00a0```{=html}```- De-escalate and resolve concerns with empathy, patience, and professionalism.u00a0```{=html}```- Stay up to date on product knowledge, with a strong understanding of common troubleshooting techniques for outdoor equipment and small engines.u00a0```{=html}```- Accurately document customer interactions in our CRM system to maintain thorough records.u00a0```{=html}```- Partner with teammates and cross-functional departments to share insights and improve customer support processes.u00a0u00a0Required Skills/Abilities:u00a0u00a0- Excellent communication skills---both listening and speaking---with a natural ability to reassure and guide.u00a0```{=html}```- Strong problem-solving abilities and attention to detail.u00a0```{=html}```- Calm, solution-oriented approach to customer concerns and escalations.u00a0```{=html}```- Proficiency with computer systems and software applications.u00a0```{=html}```- A strong sense of accountability and teamwork.u00a0```{=html}```- Ability to function well in a high-paced and at times stressful environment.u00a0u00a0Education and Experience:u00a0- High school diploma or equivalent.u00a0```{=html}```- Netsuite experience is a plusu00a0```{=html}```- Familiarity with CRM tools and basic troubleshooting steps for mechanical or technical products.u00a0u00a0Physical Requirements:u00a0u00a0- Prolonged periods of sitting at a desk and working on a computer.u00a0```{=html}```- Must be able to lift up to 50 pounds at times.u00a0u00a0u00a0Compensation Packageu00a0Strong benefitsu00a0Multiple medical plans including HSA availability with company contributionsu00a0- Company paid disability & life insurance coverageu00a0u00a0```{=html}```- Generous 401k matchingu00a0```{=html}```- Competitive payu00a0u00a0```{=html}```- Casual atmosphere/dog-friendly environmentu00a0