Description More About the Role: The Digital Modernization Group at Leidos has an opening for the Navyu2019s Service Management, Integration and Transport (SMIT) Piers Connectivity Services program as a Site Operations Leader. The SMIT contract will provide secure end-to-end Information Technology (IT) services to more than 400,000 hardware devices and 600,000+ users at over 1,600 Continental United States (CONUS) sites and over 82 OCONUS site across Asia, Europe, and the Middle East; constituting one of the largest combined networks in the world. Under the Piers Connectivity Services portion of the contract, the Leidos team will provide pier side connect/disconnect service, network administration, and fiber optic cable repair supporting US Navy vessels arriving and departing from piers throughout the CONUS Theatre. The ideal candidate will be responsible for managing the day-to-day operations of the site, to include providing direction to site resources, interacting with customer leadership, and being the primary interface between the site and the Piers Connectivity Management group. The candidate will manage both internal and sub-contractor team members, coordinate staffing, scheduling, training, and quality assurance for Program contract personnel. Undertake status review meetings among project team members and clients. Coach team members to accomplish project goals, to meet established schedules, and resolve technical or operational issues. Analyze and measure appropriate metrics for key project criteria, to include producing reports to quantify contract deliverables, with a focus on IT services and knowledge of the Navy Networks and piers connectivity requirements. The Site Operations Leader will provide oversight of the connectivity of Naval vessels at the site in support of the Piers Connectivity Services Program and the SMIT contract. The Site Operations Leader is responsible for tracking the connect/disconnect services provided to all vessels arriving and departing at the pier location serviced by the SMIT contract within the contractual service level target timelines. The Site Operations Leader will provide the Government and Piers Service Delivery Manager accurate and timely status regarding task execution and performance and will be responsible for the accurate and timely delivery of all deliverables. The Site Operations Leader will track and conduct network operations and engineering activities; connect/disconnect actions at the piers, maintenance; repair and replacement of cables; and the shipment and status of replacement parts and equipment. Physical Requirements: u2022Must be able to lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using ladders. u2022Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time. u2022Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets. u2022Must have normal color vision for identifying wire and cable colors, and correctable vision to 20/20 or better for reading schematics, test equipment, and display screens. Must have depth perception to judge distances and work safely in elevated (ladders) or confined spaces. u2022Must be able to operate and interpret results from digital test equipment such as Optical Time-Domain Reflectometers (OTDRs) and Optical Loss Test Sets (OLTS). u2022Must be able to drive corporate vehicle to different locations to work on projects and troubleshoot; valid state license required. What You'll Get to Do: u2022Drive business and reporting rhythms, managing and directing staff to perform all tasks within scope and meet required service targets for connect/disconnect service to vessels arriving or departing from piers in your assigned location. u2022Responsible for reporting progress against the baseline, in addition to employing a risk register to identify risks, analyze identified risks, and the develop associated mitigations. u2022Responsible for the management program scope in order to meet schedule requirements; responsible for defining resource needs, directing personnel to perform tasks, and reporting progress to Program Management. u2022Oversees IT knowledge and equipment asset transfer, ensuring that personnel are prepared to assume duties in order to meet defined schedule and scope requirements. u2022Develop and manage a collaborative work environment, working with personnel to ensure that comprehensive knowledge transfer activities associated with job functions and daily tasks are successfully conducted. u2022Identify and document skill enhancements/training needed based upon observation of actual performance versus documented site Standard Operating Procedures (SOPs). u2022Manage u201cas-isu201d information, inclusive of technical baseline documentation, SOPs, local procedures for security/onboarding, workload data (tickets), historical Service Level Requirement (SLR) performance and tools used to capture performance metrics. u2022Manages staff to conduct asset inventories, directing asset reconciliations, inventories, and configurations across all sites. u2022Manage staffing schedules, task assignments, and workload prioritization to ensure consistent operational coverage and efficiency. u2022Lead all local hiring, staffing, and onboarding efforts in coordination with program hiring practices and security clearance requirements. u2022Handle personnel management functions including conflict resolution, performance oversight, and team cohesion. u2022Manages and tracks shipment of replacement parts, repair equipment, test equipment, tools, and consumables. u2022Establish and maintain transparent and respectful working relationships with customer and Program Management leadership, and subordinates. u2022Track and coordinate response to service outages, disruptions, and escalations; facilitate real-time communication and resolution efforts with technical teams and stakeholders. u2022Supervise the day-to-day performance and task execution of network engineers, ISP/OSP technicians, and wireless technicians at the site. u2022Serve as a mentor to junior-level leadership personnel, providing them with opportunities to enhance project management skills. u2022Will be responsible for all Fiber Repairs relating to the Piers Connectivity Services Program at the designated location. u2022Support quality assurance and advanced troubleshooting efforts across fiber optic and connectivity systems, applying NAVSEA Standard 2042 knowledge where applicable. You'll Bring These Qualifications: u2022HS diploma with 5+ years of prior relevant experience. u2022US Citizen and ability to obtain/maintain a DoD Secret Clearance. u2022Valid DoD 8570 IAT Level II: Security+ or higher Certification u2013 If certification such as CCNA, CCST or NAVSEA Shipboard Fiber Certification requirement for Security+ can be waivered for 6 months. u2022Must demonstrate expertise in IT Enterprise Operations. u2022Must possess one of the following certifications at the time of hire and obtain the other within 6 months of date of hire: -DoD 8570 IAT Level II (e.g., Security+ or equivalent), or -NAVSEA Shipboard Fiber Certification or Cisco Certified Support Technician (CCST) Networking Certification. Only one of these two certification is required. u2022Prior personnel management experience with the ability to drive successful completion of projects and deliverables. u2022Ability to maintain discretion associated with staffing and cost requirements. u2022Ability to utilize MS Office Products to develop and maintain program documentation. u2022Strong analysis skills, with the ability to effectively communicate results to leadership and subordinates. u2022Able to multi-task, self-assign work, and function in a dynamic, fast-paced environment. u2022Excellent customer service skills. u2022Excellent oral and written communication skills. u2022Teamwork-oriented with a strong focus on customer satisfaction. u2022Ability to think strategically, solve problems effectively and tenaciously follow-through to ensure client success. u2022Advanced understanding of the technical aspects of the project. u2022Results-oriented with strong people and time management skills, highly organized, motivated, and driven to succeed. u2022Experience working with clients at all organizational levels with a high degree of professionalism and business acumen. u2022Ability to create and edit project documents, materials, and presentations, including schedule management. These Qualifications Would be Nice to Have: u2022Previous experience and knowledge of fiber optic cabling and repairs. u2022NAVSEA Standard 2042 training or certification, with hands-on experience in fiber optic inspection, termination, and QA processes. u2022Advanced knowledge of military-grade hermaphroditic fiber connectors and experience working in Navy or DoD network environments. u2022Prior experience managing technical operations and personnel in a government or defense contracting environment. u2022Demonstrated ability to lead multidisciplinary teams across network engineering, wireless connectivity, and ISP/OSP functions. u2022Proficiency with ITSM/ticketing tools and asset management platforms used to track inventory and account access. u2022Strong leadership, coaching, and conflict-resolution skills in a fast-paced, operationally critical environment. u2022Experience conducting performance evaluations, corrective actions, and team development planning. u2022Familiarity with compliance and documentation standards in secure environments (e.g., access audits, SLAs, clearance tracking). u2022Ability to identify process gaps and implement operational improvements to enhance service delivery and reporting accuracy. u2022Strong analytical and decision-making skills, with a proactive and detail-oriented approach to problem-solving. u2022Effective communicator with the ability to build relationships and collaborate across functional and hierarchical lines. u2022Organized and detail oriented. u2022Self-motivated/ self-directing. u2022Ability to manage and prioritize own work, and that of their team. u2022Independent decision making. u2022Analytical thinking; thinking out of the box. u2022Ability to effectively communicate with all organizational levels (SME to Senior Management). u2022Ability to analyze problems at various levels (e.g., detail level, overall organizational impact, etc.). NGEN Come break things (in a good way). Then build them smarter. We're the tech company everyone calls when things get weird. We donu2019t wear capes (theyu2019re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for u201chow itu2019s always been done.u201d Original Posting: January 5, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range - The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit . Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at . Securing Your Data Beware of fake employment opportunities using Leidosu2019 name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the automated system u2013 never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission (. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. REQNUMBER: R-00172882All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
Job Title
Piers Site Operations Lead