Job Title

Description Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations.This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Space Development Agency (SDA) Operations Support Cell for an SDA Operational Support Cell Manager. Primary Responsibilities + Manage daily contractor operations, serving as the focal point for all contractor assigned tasks, responsible for addressing and mediating performance issues and ensuring adequate staffing coverage. + Ensure SDA OSC adherence to SDA source documentation, DOD polices, DISA circulars, local TTPs, and watch officer documentation. + Support relevant Engineering, NetOps, SATCOM, and SDA meetings/conferences to advocate for a balance of effort and the viability of proposed project changes affecting the SDA OSC and its customers. + Liaison between the DISA SDA PMO and DISA IE team to maintain situational awareness (SA) for operational requirements for SDA product installations, test, and acceptance (IT&A). + Responsible for overall network support for customer programs including monitoring and evaluating various components of the DISA Enterprise Network. + Partner with engineering team to provide specifications for network architecture, evaluating and integrating new technologies to enhance current capabilities, and performing needs assessments. + Analyze user requirements, concept of operations documents, and system architectures to develop solutions for network outages or other systems issues. + Provide advanced troubleshooting and problem resolution of complex network problems. + Interacts with customer and/or senior leadership regarding network engineering, technical considerations, and for associated problems, issues or conflicts. + Verify equipment is operating within parameters of predetermined configurations and react to alarms as necessary. + Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SONET, IP and SATCOM network issues. + Provide SONET/SDH/IP network support to include configuration of switches, routers, multiplexers, media converters, and modems. + Utilization of diagrams, maps, cut sheets, and TSOs/SAAs/GAAs as source documentation for network configuration. + Utilize ticketing applications to aid in customer problem tracking and resolution in all aspects of the network integral to our customer's communications. Basic Qualifications: + Requires BS degree and 8 u2013 12 years of prior relevant experience or Masters with 6 u2013 10 years of prior relevant experience. May possess a Doctorate in technical domain. (Or equivalent combination of education and/or experience.) + Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date. + Able to work in a 24x7 shift work environment. + Must have an active DoD Secret security clearance. + Possess expert level knowledge and understanding of both Transport and IP network topologies. + Prior experience managing employees and operations + Tech control facility or cyber transport experience + Circuit actions experience + Telco NOC, inside or outside plant experience. + Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs. + Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. At Leidos, we donu2019t want someone who