Job Title

Position OverviewThe Receptionist serves as the first point of contact for employees, applicants, clients, and visitors. This role is responsible for providing excellent customer service, managing front desk operations, and ensuring a smooth and professional experience for everyone entering the BPO office.Key ResponsibilitiesFront Desk & Visitor ManagementGreet and assist visitors, applicants, and employees in a courteous and professional manner.Manage the visitor logbook and issue visitor badges in accordance with company security form concerned departments of visitor arrivals promptly.Telephone & Communication HandlingAnswer, screen, and direct phone calls to the appropriate personnel or department.Handle inquiries through phone, email, or walk-ins, ensuring accurate and helpful information.Administrative SupportMaintain cleanliness and organization of the front desk and reception area.Receive, sort, and distribute mail, packages, and documents.Assist HR and Operations with basic administrative tasks such as scheduling, scanning, photocopying, and filing.Coordinate meeting room reservations and ensure rooms are prepared before use.Employee & Applicant AssistanceAssist walk‑in applicants by providing instructions for assessments, interviews, or filling out forms.Support HR Recruitment during peak hiring seasons (e.g., guiding candidates, managing sign‑in sheets).Office CoordinationMonitor inventory of front desk supplies and coordinate replenishment when necessary.Liaise with security, housekeeping, and facilities for any immediate office needs.Support company events by helping with logistics and visitor coordination.QualificationsAt least Senior High School graduate or Associate Degree; Bachelors degree preferred.1 year experience in reception, customer service, admin, or similar roles (BPO experience is an advantage).Excellent communication skills in English and Filipino.Strong customer service orientation and professional demeanor.Proficient in MS Office (Word, Excel, Outlook).Ability to multitask, stay organized, and handle pressure in a busy environment.Must be willing to work on shifting schedules if needed.Key CompetenciesCustomer ServiceCommunication & Interpersonal SkillsProfessionalismMultitasking & Time ManagementProblem-SolvingAttention to DetailFront Desk Management nn nn