Job Title

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy thatu2019s built on a foundation of trust, dignity, respect, responsibility and clinical excellence. Position details: ? Status: Full Time ? Facility: Winter Haven Behavioral Health office ? Location: Winter Haven, Florida ? Shift: 8:30 AM u2013 5:00 PM Behavioral Health Office Representative Responsibilities: + Obtains and updates patient information + Schedules patient appointments and assists with patient inquiries; may arrange for additional services + Collects and posts payments, and assists with patient billing questions + Ensures completion of all encounter documentation prior to check out + Accepts transfers from other facilities according to established guidelines. + Schedules patients with appropriate provider, answers phones and responds within time frames defined by departmental guidelines. + Obtains complete and accurate patient registration information according to department standards. + Reviews and confirms all registration information is accurate at each appointment and makes any required updates. + Consistently reviews cancellation, displaced patients, and appointment requests worklist throughout the day. + Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers' schedules are at capacity. + Greets, registers and checks in patients Requirements: + High School or Equivalent + 1 year u2013 Office Related + Customer service, interpersonal, critical thinking + Written and verbal communication + Works independently and with a team + Organization, administrative and clerical skills + Preferred: Bi-lingual BayCare offers a competitive total reward package including: + Benefits (Health, Dental, Vision) + Paid time off + Tuition reimbursement + 401K reimbursement + Yearly performance appraisals and team award bonus + Community discounts and more _This position requires Level II screening through the Florida Care Provider Background Screening Clearinghouse, managed by the Agency for Health Care Administration (AHCA). More information can be found at_ _ _._ Equal Opportunity Employer Veterans/Disabled Position Front Office Representative - Winter Haven Location Winter Haven:Winter Haven Clinical Full Time Req ID 133433