Job Title

NY HELP Yes Agency Education Department, State Title Museum Support Services Specialist 2 (NY HELPS), Box OCE-1556/45258 Occupational Category No Preference Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $66951 to $85138 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Non-competitive Class Travel Percentage 5% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Albany Street Address Office of Cultural Education NYS Museum City Albany State NY Zip Code 12234 Duties Description The New York State Education Departmentu2019s Office of Cultural Education (OCE) is seeking a dedicated and enthusiastic applicant to serve as Director of Retail Operations (Museum Support Services Specialist 2) within the New York State Museum. Reporting directly to the Director of Education and Visitor Services, the successful candidate will lead the reopening and ongoing management of the Museumu2019s Gift Store, playing a vital role in enhancing the visitor experience and supporting the Museumu2019s mission.The Director of Retail Operations will direct, coordinate, and oversee all aspects of store operations, including merchandise strategy, purchasing, inventory control, financial performance, and customer engagement. The position requires a leader who can balance operational excellence with the Museumu2019s cultural and educational mission. Other duties of this position include, but are not limited to, the following:u2022 Lead the full reopening and daily operations of the Museum Gift Store, setting high standards for customer service, merchandising, and efficiency.u2022 Develop and execute merchandise strategies that showcase New York Stateu2019s history, culture, and artistry, while maximizing sales and profitability.u2022 Drive financial performance by preparing and managing budgets, monitoring revenue and expenses, analyzing sales trends, and implementing strategies to achieve or exceed revenue goals.u2022 Oversee procurement and vendor relations by sourcing unique and mission-aligned merchandise, negotiating contracts, ensuring timely inventory replenishment, and resolving vendor issues.u2022 Identify NY-based consignment vendors, execute consignment contracts, and manage monthly payment of consignors.u2022 Manage store inventory and pricing, including vendor, product and consignment records.u2022 Coordinate with Museum security staff to maintain a safe shopping environment by implementing theft-prevention measures and managing incident responses.u2022 Address and resolve customer complaints, staff concerns, and emergencies, documenting outcomes and ensuring proper follow-up.u2022 Establish, implement, and enforce operational procedures for cash handling, inventory control, and loss prevention to safeguard State assets.u2022 Prepare and deliver reports on sales performance, financial outcomes, and program activities to Museum leadership.u2022 Collaborate with Museum staff to design store offerings that complement exhibitions, educational programming, and special events, driving integrated visitor engagement.u2022 Ensure full compliance with New York State fiscal, procurement, and human resources policies, maintaining accurate records and transparent processes.u2022 Represent the store in vendor negotiations, stakeholder meetings, and community partnerships to strengthen visibility and impact.u2022 Operate and manage point of sale (POS) and computer inventory systems effectively.u2022 Provide cashier and frontline service coverage as needed to ensure seamless operations. Minimum Qualifications MINIMUM QUALIFICATIONS: NY HELPS This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.NON-COMPETITIVE MINIMUM QUALIFICATIONS: Bacheloru2019s degree in education, ethnic studies, gender studies, museum studies, sociology, history, biology, anthropology, archeology, art, or geology, and one year of professional-level experience in the conceptual development of exhibits or exhibit-related programs for a major institution or agency with an annual visitation of at least 30,000. Substitutions: A masteru2019s degree in any of the above areas may substitute for one year of experience.PROMOTION: One year of permanent service as a Museum Support Services Specialist 1.PREFERRED QUALIFICATIONS:u2022 Strong communication and interpersonal abilitiesu2022 Basic math and cash handling skillsu2022 Attention to detailu2022 Problem-solving mindset with the ability to make quick decisionsu2022 Strong planning and tracking skillsu2022 Familiarity with retail management software (e.g., POS systems)u2022 Ability to work in a fast-paced, customer-focused environmentu2022 3+ years of experience in retail or customer serviceu2022 Prior experience in a supervisory or assistant manager role preferred Additional Comments CONDITIONS OF EMPLOYMENT: This will be a permanent, non-competitive appointment. Promotions and transfers may change appointeesu2019 negotiating unit. Candidates should be aware that changes in negotiating units may affect their salary, insurance, and other benefits. Verification of experience and/or transcripts will be required at the time of interview for all candidates. work hours will be Monday u2013 Friday, 9:00am to 5:00pm. This position may require occasional off-shift night and weekend work. This position will require 5 % in-state/Statewide travel.This position leads to a maximum salary of $85,138 based on annual performance advances. For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.APPLICATION: Qualified candidates should send a resume and letter of interest by February 5, 2026 to (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (OCE-1556) in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility.New York State Education Department (NYSED) is an equal opportunity/affirmative action employer. NYS Human Rights Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, gender identity, prior conviction records, prior arrests, youthful offender adjudications, or sealed records. Interested in a job with New York State, but donu2019t know where to start? Visit these links for information on working for New York State: u2022 u2022 benefits of working for New York State, including, but not limited to, the following:Holiday & Paid Time Offu2022 Thirteen (13) paid holidays annually.u2022 Thirteen (13) days of paid vacation leave in year one, increasing to 20+ days with additional years of service. u2022 Five (5) days of paid personal leave annually.u2022 Thirteen (13) days of paid sick leave annually for PEF/CSEA and eight (8) days paid sick leave annually for M/C. u2022 Annual professional leave and educational leave opportunities for eligible staff.Health Care Benefitsu2022 Eligible employees and dependents can choose from a variety of affordable and generous health insurance programs.u2022 Family dental and vision benefits at no additional cost.Additional Benefitsu2022 Enrollment in the New York State pension system which has earned the distinction of being one of the best-managed and best-funded plans in the nation OR Optional Retirement Defined Contribution Plan with 8% salary match (eligibility requirements apply).u2022 NYS Deferred Compensation and an exclusive 403(b) Optional Retirement Savings Plan.u2022 Paid Parental Leave for all employees and Paid Family Leave (M/C Only). u2022 Public Service Loan Forgiveness (PSLF).u2022 Eligibility for various life insurance options. Some positions may require additional credentials or a background check to verify your identity. Name Office of Human Resources Management Telephone (518) 474-5215 Fax (518) 486-5631 Email Address Address Street NYS Education Department 89 Washington Avenue, OHRM Room 528 EB City Albany State NY Zip Code 12234 Notes on Applying APPLICATION: Qualified candidates should send a resume and letter of interest by February 5, 2026 to (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (OCE-1556) in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility.