Description We are looking for an experienced Application Support Engineer to ensure the seamless operation and reliability of gaming applications and systems. In this role, you will focus on troubleshooting, monitoring, and resolving production issues while collaborating with cross-functional teams to maintain optimal system performance. As part of a long-term contract to hire position (6-month CTH), you will play a pivotal role in delivering a stable and enjoyable gaming experience. This role will be fully onsite in Las Vegas, NV. Responsibilities: u2022 Monitor live gaming applications to ensure they operate efficiently and maintain high availability. u2022 Investigate and resolve incidents and service requests promptly while adhering to defined service level agreements. u2022 Collaborate with development and operations teams to deploy updates, patches, and configuration changes effectively. u2022 Perform root cause analyses on recurring issues and recommend solutions to prevent future occurrences. u2022 Manage ticket queues, prioritize tasks, and provide regular status updates to stakeholders. u2022 Support integrations, APIs, and backend services related to gaming systems. u2022 Develop and maintain system documentation, troubleshooting guides, and operational runbooks. u2022 Participate in on-call rotations to handle critical incidents and after-hours support. u2022 Assist with managing system environments, coordinating releases, and ensuring smooth change control processes. u2022 Deliver outstanding technical support to internal teams and external partners to resolve issues efficiently. Requirements u2022 Minimum of 3 years of experience in application support, production support, or a similar IT role. u2022 Proven experience in supporting high-availability applications, preferably within gaming or entertainment industries including ACSC, Table Manager, Veridocs, Everi Compliance, GM Atlas, Poker Atlas, etc. u2022 Strong troubleshooting capabilities, including proficiency with log analysis and monitoring tools like Splunk, AppDynamics, New Relic, or Grafana. u2022 Familiarity with Windows and Linux operating systems, cloud platforms, and basic networking concepts. u2022 Working knowledge of incident management systems such as ServiceNow or Jira. u2022 Excellent communication skills and the ability to solve complex problems under pressure. u2022 Strong attention to detail and the ability to manage multiple priorities in dynamic environments. u2022 Expertise in Active Directory, Dell Technologies, Cisco Technologies, computer hardware, and application support. Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.
Job Title
Application Support Engineer