Job Title

Company Overview: Allied Universalu00ae, North Americau2019s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Allied Universalu00ae is hiring an Global Security Operations Center Manager (GSOC). The Global Security Operations Center (GSOC) Manager plays a vital role within the Physical Security and Safety team, ensuring the maintenance of a safe and secure environment for employees, contractors, visitors, and guests. The Global Security Operations Center (GSOC) Manager will lead and oversee a shift-based team, provide strategic program oversight, policy and procedure development, as well as perform technical and project management. Why Join Allied Universal? + Career Growth: Opportunities to advance within a global leader in security services + Impactful Work: Play a vital role in protecting people, property, and businesses + Supportive Team: Work with caring professionals dedicated to safety and excellence RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. u00b7 Operational oversight for the Global Security Operations Center (GSOC) program and partner with client leadership on overall program management u00b7 Assist with developing, implementing, administering, monitoring, and improving GSOC training, work instructions, and protocols u00b7 Develop and update operating procedures and guidance documents u00b7 Selection and placement of Analysts; professional development, implement positive as well as disciplinary action as appropriate; develop and implement performance improvement plans u00b7 Supervise the maintenance of a GSOC knowledge management tool to ensure work resources remain accurate and readily available for Operators u00b7 Act as the first-line supervisor in the GSOC, providing leadership, supervision, and oversight over all operations u00b7 Assist with the daily schedule for GSOC personnel, Coordinate coverage for team absences u00b7 Responsible for quality control of all GSOC products and reports u00b7 Maintain situational awareness of events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally; escalate to client stakeholders as necessary u00b7 Participate in Quarterly Business Reviews; provide expert-level recommendations regarding staffing levels and requirements as they relate to business costs and company profit margins u00b7 Receive, evaluate, and disseminate information and reports from security personnel, managers, suppliers, reporting parties, etc. u00b7 Support and mentor junior personnel to enhance proficiency with company resources, processes, and procedures u00b7 Draft and send emergency mass notifications and other crisis communications u00b7 Create concise, factual reports for distribution to client representatives, company management, and external stakeholders u00b7 Support the travel security program by monitoring associate travel and be prepared to account for them during events of concern or elevated risk u00b7 Partner with internal security, facilities, real estate, enterprise resiliency, and business continuity teams during business-impacting incidents or events u00b7 Receive, evaluate, and disseminate incoming information and reports from company security personnel, security officers in the field, company employees, suppliers, reporting parties, and local agencies u00b7 Develop concise, fact-based incident reports for distribution to various partners u00b7 Represent the company in handling employee or customer complaints, implement resolution to employee grievances or performance deficiencies QUALIFICATIONS (MUST HAVE): + Formal Education, Licenses, and Certifications Required:u00b7 Must possess one of the following:o Bacheloru2019s degree in Criminal Justice, Emergency Management, IT, Communications or a related field of studyo Associates Degree in Criminal Justice, Emergency Management, IT, Communications with a minimum of five (5) years of work experience in a Global Security Operations Center roleo High School diploma or equivalent with a minimum of seven (7) years of work experience in a Global Security Operations Center roleType and Length of Specific Experience Required:u00b7 Minimum of five (5) years of experience in corporate security management or a similar roleu00b7 Minimum of three (3) years of experience of Global Security Operations Center (GSOC) experience with a focus on intelligence assessments, brand protection, and travel securityu00b7 Experience working with Everbridge Suite, Dataminr, NC4, or other similar AI-based platforms for risk management Knowledge and Skills Required: u00b7 Demonstrated working knowledge of best-in-class security processes and practices u00b7 Effective oral and written interpersonal communication skills, including consulting, team building, and collaboration throughout all levels of the organization; able to communicate clear and concisely when providing oral directives as well as written logs and reports u00b7 Computer proficiency with Microsoft Office suite products and the ability to work with complex platforms. u00b7 Demonstrated proficiency in alarm monitoring, access control, video management, and crisis communication technology u00b7 Ability to work in a fast-paced organization; coordinate and manage multiple tasks with limited supervision u00b7 Ability to make decisions, multi-task, and operate within high-stress situations, often under time constraints u00b7 Working knowledge of current global events and the global sociopolitical landscape u00b7 Ability to analyze and think critically, sometimes under ambiguous circumstances u00b7 Planning, organizing, and leadership skills u00b7 Strong customer service and service delivery orientation OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION: These are other criteria that may enhance the hiring decision but would not rule out the candidate for consideration if not present. u00b7 Masteru2019s degree in Criminal Justice, Emergency Management, Communications, or related field of study u00b7 Ability to operate radio or telephone equipment and console monitors u00b7 Intelligence, corporate, military, and security experience PHYSICAL REQUIREMENTS AND ENVIRONMENT: u00b7 Office environment with minimal to no exposure to extreme temperatures expected u00b7 Major activities include working on PC while sitting, telephone use u00b7 Physical effort is limited, to include some standing, bending, light lifting, and limited stretching and reaching u00b7 Must be able to submit to drug screening to the extent permissible by law u00b7 Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions BENEFITS: + Medical, dental, vision, basic life, AD&D, and disability insurance + Enrollment in our companyu2019s 401(k)plan, subject to eligibility requirements + Eight paid holidays annually, five sick days, and four personal days + Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. PAY: + $115,000/year Allied Universalu00ae is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: Allied Universalu00ae is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: Job ID: 2026-1519636 Location: United States-California-Santa Clara Job Category: Account Manager, Management