Job Title

Job Description We are seeking an On-Site Support Engineer to work within a major MVPD operations facility. This role supports the daily operation, monitoring, and troubleshooting of customer's AWS-based Linear Video Distribution Platform. The engineer will ensure reliable content delivery, maintain integrations with back-office systems, and serve as the primary technical point of contact for the customer. What Youu2019ll Do u2022u2003Act as the on-site technical lead for cloud video distribution platform. u2022u2003Work closely with the customeru2019s operations/engineering teams to maintain uptime and resolve issues. u2022u2003Validate SRT feeds, source quality, channel configurations, and lineup accuracy. u2022u2003Support service changes and ensure alignment across customer systems and endpoints. u2022u2003Perform configuration updates and assist with platform integrations following change control processes. u2022u2003Monitor alarms, KPIs, and system health; help the customer interpret telemetry. u2022u2003Troubleshoot issues across ingest, transcode, packaging, DRM, CDN, and DAI workflows; drive root cause analysis and escalate when needed. u2022u2003Create and update runbooks, procedures, and operational documentation. u2022u2003Collaborate with remote engineering and product teams to resolve complex technical problems. u2022u2003Provide on-site technical insight for upgrades, new features, and architecture improvements. u2022u2003Participate in incident reviews and continuous service improvement efforts. u2022u2003Support API-related questions for monitoring, dashboards, and NMS integrations. Compensation: $55/hr to $65/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022u20035+ years supporting or operating video delivery systems (broadcast or OTT). u2022u2003Strong background in DevOps, cloud infrastructure, or SRE. u2022u2003Experience with Docker/Kubernetes. u2022u2003Deep understanding of video workflows: ingest, encoding/transcoding, packaging, DRM, CDN, DAI. u2022u2003Hands-on experience with AWS services (EC2, S3, CloudFront, CloudWatch, IAM, Lambda, etc.). u2022u2003Linux administration, shell scripting, and log analysis skills. u2022u2003Solid IP networking knowledge (TCP/IP, unicast/multicast, DNS, load balancing, routing). u2022u2003Familiarity with monitoring/alerting and diagnosing system performance issues. u2022u2003Strong documentation and customer communication skills. u2022u2003Experience with CI/CD, automation, or observability tools (Grafana, Prometheus, ELK). u2022u2003Understanding of DRM technologies (Widevine, PlayReady, FairPlay). u2022u2003Experience with Dynamic Ad Insertion. u2022u2003AWS or similar cloud certifications. u2022u2003Familiarity with containerized or serverless compute.