Job Title

USD $16.00/Hr.USD $23.64/Hr.Works as part ofteamto complete daily business office functions including billing, collecting, and interacting with patients. Also responsible for answering the telephone,routingand triaging callsrelativeto patient urgency. Schedules appointments and registers patients.SchedulePart Time, Day Shift7:30am-4:00pmNo weekendsEducation:High schoolgraduateorequivalentrequired.Experience:Previouswork experience in a medical office and/or customer service position preferred.Previousexperience dealing directly with the public in person and on the phone preferred.Computer experience and typing skillsrequired.OtherKnowledge/Skills/Abilities:Strong written and verbal communication skillsrequired.Ability to multi-task and prioritizerequired.Assistsclinic in meeting goals related to quality and patient satisfaction byproviding assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yielda high levelof patient satisfaction. Communicatespatientsneeds through the tasking mechanism of the electronic health record.Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery.Schedules,reschedulesand coordinates patient appointments.Reviewsnew patient requests.Appropriately triages patients in urgent/emergency situations overphoneor in person.Monitorspatientflow through reception andworkswithteamto minimize and notify patients of waits and delays.Schedulesinterpreters if needed.Responsible foraccurateregistration of patient demographics and insurance.Utilizes a variety of external websites to confirm patient’s eligibility.Determinesappropriate copay,registration conversation, and insuranceto billbased on appointment type.Collects patientfinancial responsibilityat the time of registration, including current and past due balances Determine and provideage appropriatedocumentation to be completed by each patient.Obtains andvalidatesproper consent for patient treatment.Assistsclinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include butisnot limited to, charge entry, charge submission, posting of payments, charge adjustments, and cash management, including bank deposits.Reviews and corrects demographics/insurance errors.Assistsin the clinic’s overall financial performance by monitoringaccounts forbad debtbalances, pre-payment requirements, patient portions at the time of service, and other old balances.Responsible for several tasks related to the paper flow throughoffice. This mayinclude, butis not limitedto;working with incoming mail and faxed correspondence.Assistsin scanning correspondence and paper medical records and conducting quality assurance and quality audits, if requested.Performs opening andcloseofday activities.This may include running various reports, cash management, and completing required work lists.Complieswithall reimbursement rules and regulations, including Corporate Compliance and HIPAA.Appliesthe Minimum Necessary Standard when accessing protected health information.Complieswithestablishedclinicpolicies and procedures and safety standards.Manages task lists within the electronic health record.Demonstrates support for andparticipatesin accomplishing team goals and objectives.Assistsclinic in meeting goals related tomaintainingrequired government programs, such as NCQA and Meaningful Use programs.Performs other related work asrequiredorrequested.