Job Title

Additional Information Job Number 26007373 Job Category Food and Beverage & Culinary Location The Royal Hawaiian a Luxury Collection Resort Waikiki, 2259 Kalakaua Ave, Honolulu, Hawaii, United States, 96815VIEW ON MAP (Royal Hawaiian a Luxury Collection Resort Waikiki, 2259 Kalakaua Ave, Honolulu, Hawaii, United States, 96815) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $51,000 - $68,000 annually JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR u2022 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team u2022 Handles employee questions and concerns. u2022 Monitors employees to ensure performance expectations are met. u2022 Provides feedback to employees based on observation of service behaviors. u2022 Assists in supervising daily shift operations. u2022 Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. u2022 Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations u2022 Ensures all employees have proper supplies, equipment and uniforms. u2022 Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. u2022 Ensures compliance with all restaurant policies, standards and procedures. u2022 Monitors alcohol beverage service in compliance with local laws. u2022 Manages to achieve or exceed budgeted goals. u2022 Performs all duties of restaurant employees and related departments as necessary. u2022 Opens and closes restaurant shifts. Providing Exceptional Customer Service u2022 Interacts with guests to obtain feedback on product quality and service levels. u2022 Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. u2022 Encourages employees to provide excellent customer service within guidelines. u2022 Handles guest problems and complaints, seeking assistance from supervisor as necessary. u2022 Strives to improve service performance. u2022 Sets a positive example for guest relations. u2022 Assists in the review of comment cards and guest satisfaction results with employees. u2022 Meets and greets guests. Conducting Human Resource Activities u2022 Supervises on-going training initiatives. u2022 Uses all available on the job training tools for employees. u2022 Communicates performance expectations in accordance with job descriptions for each position. u2022 Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities u2022 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. u2022 Analyzes information and evaluating results to choose the best solution and solve problems. u2022 Assists servers and hosts on the floor during meal periods and high demand times. u2022 Recognizes good quality products and presentations. u2022 Supervises daily shift operations in absence of Restaurant Manager. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ This position offers health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave where applicable), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand u2013 a collection of Europe's most celebrated and iconic properties u2013 serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale u2013 a portal to the destinationu2019s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.