Job Title

Job Description Senior Application Systems Analyst provides analytical, tier 2/3 technical support for business applications, mentors and coaches junior team members; creates and maintains documentation relative to application support and implementation, maintains application reliability by working to identify systemic issues through root cause analysis. Essential Functionsu2022 Independently support, install, troubleshoot, maintain, and manage applicationsu2022 Independently gather, analyze, and document the business requirements in IT projects aiming at creating new solutions in complex IT landscapeu2022 Independently test, implement, document, and support assigned core banking solutionsu2022 Represent Information Systems with Fiserv Signature functional and technical capabilities in line of business meetings and projectsu2022 Independently interact with Fiserv to solve problems and implement projectsu2022 Create of post-implementation and deployment documentation for operations and internal customersu2022 Mange project plans and associated tasks as well as complete individual tasks related to project plansu2022 Drive resolution of issues through problem solving, identification of necessary resources, and escalationu2022 Triage support incidents and escalate high priority events to the appropriate groupsu2022 Create and maintain architecture diagrams, design diagrams, and data flow diagrams using Microsoft Visio or other equivalent toolsu2022 Facilitate and drive sessions with internal customers to assess business needs and works with a team to find solutionsu2022 Support ETL solutions using SQL Query and other languages/toolsu2022 Create and maintain application documentationu2022 Analyze and improve the efficiency of various systems and servicesu2022 Map data from one core system to another support conversion related activitiesu2022 Work closely with tier 1 technical support teams and works as part of the tier 2/3 support team to ensure team is meeting the businessu2019 expectationsu2022 Mentor application support analysts and business partners Additional Essential Functionsu2022 Ensure compliance with Northwestu2019s policies and procedures, and Federal/State regulationsu2022 Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiencyu2022 Work as part of a teamu2022 Work with on-site equipment Additional Responsibilitiesu2022 Contribute to all aspects of a project from beginning to endu2022 Participate in the software development life cycle (SDLC) activities as requiredu2022 Build and maintain a knowledge base to ensure that knowledge transfer takes place within the teamu2022 Learn to coordinate installation of new software, document and test custom changesu2022 Help to define, record, and execute application disaster recovery plans and procedures Safety and Health for those without supervisory duties u2022 Abide by the rules of the safety and loss prevention programu2022 Perform work tasks in a safe manneru2022 Report any and all injuries to supervisoru2022 Know what to do in case of an emergency QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's Degree Computer Science, Information Technology (Software development track) or Engineering with a programming concentration AND at least 3 years' relevant work experience OrAssociate's Degree With at least 6 year's work experience OrHigh School Diploma With at least 8 years' work experience Work Experience Experience with automated testing 3 - 5 years Analytical experience with a financial institution 3 - 5 years Experience working with Fiserv Signature core banking software At least 1 year of demonstrable of application production support using Fiserv technology stack or equivalent technologies and toolset e.g. Query, SQL Query, CL General Employee Knowledge, Skills, and Abilitiesu2022 Ability to establish effective working relationships among team members and participate in solving problems and making decisions u2022 Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written u2022 Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information u2022 Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information u2022 Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Additional Knowledge, Skills and AbilitiesKnowledge of business rules for the core banking solution, Fiserv Signature Knowledge core banking processes supporting lending, deposits and investments Knowledge of relational data model. Experience in writing SQL statements for relational database management systems like SQL and Query SQL Knowledge of SDCL Knowledge of Agile development Ability to quickly learn new applications, processes, and procedures Analytical skills, attention to detail, troubleshooting skills and problem solving skills Ability to map data from one core system to another support conversion related activities Ability to effectively conduct meetings, requirement gathering sessions and presentations Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. A t Northwest, weu2019re here for what's next. Whether we're finding opportunities for families, businesses and communities or opening doors for our team, we share a passion for helping the people around us succeed. And we know that in order to provide the highest level of care, we need to understand unique experiences and perspectives. That's why, whether you're interested in a corporate role or something customer-facing, your talent and voice matter. Here, you belong. Working at Northwest, you'll find that we recognize our employees for the important work they do through competitive compensation and benefits, professional development opportunities and by regularly celebrating wins along the way. So, take a look at the opportunities here. And join us as we move into the future making a difference for the people we serve.