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Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Guest Service Supervisor and lead a team dedicated to creating exceptional guest experiences. Ifyou’repassionate about hospitality, thrive in a leadership role, and love working in a fast-paced environment, start making your own luck today!Applicants must be at least 18 years of age.WHAT OUR GUEST SERVICE SUPERVISORS DOOur Guest Service Supervisors oversee daily park operations, ensuring efficiency, safety, and an exceptional Guest experience.You’lllead team members, enforce park policies, andmaintainoperational excellence through planning and communication.A GUEST SERVICE SUPERVISOR’S DAY-TO-DAYAssist the Park Managerin overseeing operational functions, ensuring smooth daily operations.Direct and supervise location activities and team members as assigned.Conduct daily facility inspections, including all Guest areas, tomaintaincleanliness, safety, and efficiency.Ensure that the location opens on time,operatesefficiently, and closes properly.Maintain records in the manager’s daily log, documenting weather, inspections, performance, and other key details.Ensure ticketing and turnstile areas are stocked, cleaned, and ready for Guestsat all times.Supervise and support team members tomaintainhigh standardsof Guest service.Act as a role model for team members, promoting the company's core values.Recommend, implement, and enforce company policies within assigned areas.Provide coaching and development opportunities to enhance team performance.Train and audit POS handlers to ensure proper system operation and guest engagement.Address and resolve Guest concerns and complaints professionally.Monitor and assess safety hazards to ensure a secure environment for Guests and associates.Maintain accuracy and safety of company funds for assigned locations.Manage expenses, labor hours, operating costs, and inventory within areas of responsibility.Implementappropriate controlstomaintainstaff integrity and quality assurance.Maintain open communication across all levels of the organization for efficient operations.Perform other duties as assigned to support park functions.Work in a fast-paced environment whilemaintainingprofessionalism.WHAT IT TAKESMust be at least 18 years of age.At least one year of supervisory experience in the Guest service industry.Strong leadership and problem-solving skills.Knowledge of amusement industry standards, health regulations, and safety protocols.Experience handling Guest and employee complaints.Proficiencyin computers, cash registers, and various electronic devices.High school diploma or equivalent.PERKS (MORE REASONS YOU’LL LOVE YOUR JOB)✅ Free bowling & attractions (laser tag, billiards, mini golf, ropes courses, and rides)✅ $1 arcade play✅ All‑day play at Boomers, FECs & Waterparks✅ Friends & family discounts✅ Food & beverage discounts✅ Special discounts on parties and group events✅ Perks start on your first dayWORK ENVIRONMENT / PHYSICAL DEMANDSTypical entertainment and waterpark environment whereyou’llwalk, bend, and stand for extended periods, and may lift objects with someassistance.You’llwork outdoors in various weather conditions and remain highly alert throughout your shift.Job Type:Part-time,SeasonalShift:Day,EveningWeekly Day Range:Weekend availability, Flexible schedulingWork Location: One location#LI-BM1 Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visitir.luckystrikeent.com.Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here:Lucky Strike Entertainment Benefits