Job Title

The customer service experience is responsible for delivering a highu2011quality experience through efficient, thorough, and professional support. Responsibilities include: + Handling customer inquiries via phone and email promptly and effectively + Managing 25u201350+ inbound calls per day + Managing 50u2013100+ emails per day + Answering questions related to shipping, product availability, and pricing + Researching customer questions using internal systems to provide accurate information + Creating and managing customer cases for issues or requests + Collaborating across internal departments to quickly resolve customer needs + Managing orders and communications throughout the fulfillment process + Providing exception management and timely updates to customers + Using critical thinking and problemu2011solving skills to deliver transparent, proactive support + Handling both internal and external inquiries with a focus on frictionless service + Offering solutions to improve the customer experience wherever possible The team is known for delivering exceptional service, and extensive onu2011theu2011job training is provided to ensure team members are fully prepared. Skills + Customer service + Order entry + Inbound call support + Microsoft Outlook + Microsoft Excel + Email communication + Customer support + Microsoft Dynamics (CRM) Top Skills: Customer service, inbound call handling, Outlook, Excel, email communication QualificationsMustu2011Haves + 2+ years of customer service experience in a productu2011based environment or a role with KPIs (non-scripted environments preferred) + Experience with order entry in an ERP system (Very important) + Proficiency with Microsoft Outlook and Word + Strong general computer skills + Heavy email communication experience + High school diploma Niceu2011tou2011Haves + Experience processing order claims + Experience with Microsoft Dynamics or other CRM platforms + Highu2011volume inbound phone experience (50+ calls per day) + Microsoft Excel proficiency Soft Skills + Ability to work independently and problemu2011solve without constant supervision + Resourceful in finding answers and checking inventory or related details + Strong written communication skills + Positive, professional attitude + High attention to detail + Accountability and professionalism Job Type & Location This is a Contract to Hire position based out of Tinley Park, IL. Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tinley Park,IL. Application Deadline This position is anticipated to close on Feb 16, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.