Job Title

IST Management is seeking a self-starter Mail/Shipping & Receiving- Site Manager to join the Oak Brook team! The Mail/Shipping & Receiving-Site Manager will be responsible for overseeing and executing shipping/receiving on a dock setting, mailroom, and other support services on-site in a professional corporate environment. Ideal candidates will possess prior relevant experience in shipping & receiving and/or mail services, are customer focused, display high professionalism, and are ready to step into a team leadership role! Ideal backgrounds include: office services, mail, shipping & receiving. Prior pallet jack experience a plus.Who We AreIST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 26 years, with operations in over 38 cities across the U.S. We provide Facilities and Office Services Management, e-Discovery services including processing, hosting, court reporting, collections and forensics, managed review, and managed services. We also provide direct hire recruiting services as well as corporate hospitality and event planning. IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We’ve been honored as one of the Nation’s Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we’ve made the INC 5000 list. We’re a proud partner of the Military Spouse Employment Partnership through our nation’s Department of Defense, and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members in 2020. We pride ourselves on commitment to excellence for our clients, the passion we put into our work each day, and upward mobility for our talented front line employees. You can check out istmanagement.com for more info on us!Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, 7 Paid Holidays, Paid Time Off, Pet Insurance, YEARLY BONUS & Incentives!Schedule: Monday-FridayHourly Compensation: $24.00 to $26.00 USD (DOE)The Mail/Shipping & Receiving- Site Manager will be responsible for managing staff members on-site, providing consistent excellent customer service, in addition to overseeing and executing on-site services provided to include:Shipping & Receiving- vendor coordination with major carriers (USPS, UPS, FedEx, etc); prepare shipments, create labels; receive shipments, utilize pallet jacks to move shipments/pallets, other tasks as assigned Mailroom-process, scan, sort and deliver parcels and packages to appropriate client personnel, shipping/receiving, create labels for outgoing shipments, vendor coordinationEmployee Relations- Prioritize work and deploy staff as required to ensure customer needs are met in regards to on-time delivery of services and quality of work, manage/train/coach employees to develop a work environment that promotes high motivation and customer satisfaction, ensure the proper and safe use of all equipment used by employees, deliver annual reviews, deliver corrective actions when necessary, schedule time offClient Relationship Management- Maintain effective written and oral communications with both clients and employees, and accurately prepare and distribute management reports to the client in a timely and consistent mannerAccount Management - Pro-actively and consistently develop new procedures to improve the operation of the site and to lower operating costs; maximize productivity through efficient use of standard operating procedures, and manage the budget and control expensesOther tasks as assigned to support client and site needsThe Mail/Shipping & Receiving- Site Manager will have prior team lead or supervisor experience, and related experience in mail services and/or shipping & receiving services (required). Must have the ability to lead and effectively manage a team (required). Additional qualifications include:Excellent customer service skillsMust possess excellent communication abilities (both verbal and written)Ability to prioritize and multitask with excellent attention to detail; ability to meet employer attendance policyKnowledge of Microsoft Office and familiarity with computer basics is requiredA valid driver’s license and reliable transportation to and from work; High school diploma or GED is requiredWillingness to cross-train for other job functionsPhysical requirements:Ability to lift up to 55 poundsAbility use a electronic pallet jackAbility to walk and stand up for extended periods of timeIST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completingyour application for employment, please let us know by informing our Talent Acquisition team. Contact information here: https://www.istmanagement.com/talent-acquisition-teamPlease respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.