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Job Title


Manager I, Operations


Company : J.B. Hunt Transport, Inc.


Location : Falconer, NY


Created : 2026-02-06


Job Type : Full Time


Job Description

Job Description: Key Responsibilities: Using a strategic approach, successfully promote, manage, and maintain a positive work environment, to improve operational efficiency, employee engagement, and driver retentionCreate and execute a plan for forecasted freight volumes and power/equipment needs; adjust capacity to ensure fleet/carrier and equipment coverage is seamlessTrain on and audit all processes and procedures needed to execute the day-to-day operations while seeking to identify and implement process enhancementsCommunicate with customers, internal departments, and team to identify and resolve problems or issues with ramp, driver, customer, account, etc. throughout the day and, where required, when on callManage assigned fleet operations, including, but not limited to driver board coverage, customer service, safety, compliance, driver retention, and employee scorecard managementManage financial performance, including, but not limited to cost control decisions, expense management, and maximizing profitability; evaluate and present on design versus actual data analysis for each customer through mid-year business reviews, annual account assessments, preparing and presenting a final presentation, pile reports pertaining to operational, financial, and service metrics on a regular cadence and as needed; monitor and resolve deviation from key performance indicatorsEnsure fleet compliance with all Safety and DOT training; partner with applicable internal personnel to address any specific Safety needs that arise for individual fleets or driversFacilitate employee training and development; monitor ongoing performance progress to promote, engage, and retain employees in positions of increasing responsibility by optimizing job performance through evaluations, individual development plans, and employee recognition programsServe as the initial point of contact with their assigned customers/ramp in order to provide exceptional service and trouble-free account safety, efficiency, and profitable operationProvide input in the creation of an annual budget, audit current year performance of actual versus budgeted expenses, and provide feedback to internal stakeholders regarding required updates to the budget as a result of operational changesQualifications:Minimum Qualifications:High School Diploma/GED with 3-4 years of supervisory experience or military equivalent OR Bachelor's Degree in Business Administration/Management, Supply Chain Management, Finance, or related field with 1-2 years of supervisory experience and/or military equivalentPossess a valid driver's license with a clean motor vehicle record as per J.B. Hunt standardsAbility to work across multiple shifts including nights and/or weekends if neededWilling to travel to account, customer, and company event locations when applicablePreferred Qualifications:Ability to process information with high levels of accuracyAnticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation levelAbility to accurately analyze situations and reach productive decisions based on informed judgmentAbility to adapt to changing environmentsEstablish and maintain healthy working relationships with clients, vendors, and peersAbility to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect mannerAbility to effectively transmit, receive, and accurately interpret ideas through various mediumsAbility to develop and track challenging goals that support business strategiesKnowledge of business metrics and Key Performance Indicators (KPIs)Ability to form and manage effective teamsUnderstanding the resources required to achieve business objectives and the ability to plan, mobilize, and distribute resources to fulfill business objectives and plansThe expected starting pay range for this position is between $59,640.00 - $74,550.00This position is not eligible for employment-based pensation:Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.Benefits:The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.Education:Bachelors: Business Administration/Management, Bachelors: Finance, Bachelors: Supply Chain Management, GED (Required), High School (Required)Work Experience:Management-Entry Level, Transportation/LogisticsCertifications:Non Commercial Driver's License - Department of TransportationJob Opening ID:00609592 Manager I, Operations (Open)