Job Title

Job Summary:We are looking for a detail-oriented and customer-focused Cashier / Customer Service Representative to support our daily operations in the ocean freight and logistics industry. This role involves processing payments, managing client interactions, and ensuring smooth communication between customers and operations. The ideal candidate will have excellent interpersonal skills and a strong understanding of basic accounting and customer service practices.Key Responsibilities:Handle incoming customer inquiries related to shipments, invoices, and paymentsProcess and record payments (cash, credit, wire transfers) for freight, customs, and other related chargesIssue official receipts and maintain accurate transaction recordsSupport clients with documentation requirements (e.g., Bill of Lading, invoice copies, proof of payment)Coordinate with operations and finance teams to resolve customer issues efficientlyTrack outstanding balances and provide payment reminders when neededMaintain organized filing of payment records, customer interactions, and shipment documentsProvide professional, timely, and courteous service in person, over the phone, and via emailAssist with administrative tasks as requiredQualifications:High school diploma or equivalent; associate’s degree in business or related field is a plus1+ year of experience in customer service or cashiering; experience in shipping, logistics, or freight forwarding is preferredBasic knowledge of logistics or international trade is an assetProficient in MS Office (especially Excel) and billing/accounting softwareStrong communication and organizational skillsHigh level of accuracy and attention to detailAbility to work under pressure and manage time effectivelyDisclaimer.This description is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed