Job Title

Rapport Salary: $31/Hr-$32/Hr Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. Youu2019ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: itu2019s a meaningful career. Job Summary + The Lobby Supervisor is responsible for the successful execution of all phases of Lobby Reception Services, as set forth by the Lobby Manager within the account. The areas of responsibility will include the reception staff located in the 200W/30H lobby and Arrival Ambassador team. The Lobby Supervisor will manage the scheduling of all team members based on daily shifts, PTO and call outs and serve as on-floor support. This person will implement appropriate new hire trainings and aid in ongoing training of current reception staff members.RESPONSIBLITIES:u2022Responsible for ensuring assigned opening or closing coverage is in place and enacted based upon business need. Expected to make staffing changes in schedule due to call-out, vacation, sick, etc.u2022Capacity to personally fill in reception desk locations as necessary to ensure necessary coverageu2022Responsible for inserting upcoming schedules for receptionists through MyStaff in addition to updating associate timesheets with Missed Punches, PTO, Call Outs, etc. u2022Works closely with Lobby Manager to develop and implement short- and longer-term goals for departmentu2022Maintain an adequate supply of appropriate, up-to-date reference binders at the Reception desks, ensuring that associates know where to look for information on transportation, dining out, museums, etc.u2022Maintain an up-to-date Critical Contact List at the Reception desks.u2022Ensure that Reception areas are consistently neat, clean, and attractive, arranging for timely repair and maintenance activities, and calling for the replacement of furniture, fixtures and equipment as needed.u2022Ensure a steady level of clear communication with members of the Receptionist staff regarding both operational matters and employment issues. Provide feedback to Lobby Manager to include on Weekly Team Meetings.u2022Serve as a focal point for dealing with any problems or concerns arising within the Lobby operation. Escalate to GS Management and Rapport Senior Management as appropriate. u2022Assist with ongoing training for current GSAs, as to ensure a consistently high level of professionalism among staff members.u2022Provide continuous supervision, hour by hour, to ensure workspace is maintained and employeesu2019 posture is professional.u2022Aid the Lobby Manager to conduct performance appraisals, coaching and counseling, etc. for direct reports in Lobby Reception Services. u2022Execute and train current staff and new hires on Reception Services Standard Operating Procedures (SOPu2019s), customizing them to best suit the needs of the Clientu2019s operation. u2022Document all new and revised SOPu2019s, maintaining complete and up-to-date documents which are accessible to all u2022Oversee inventory supply for both reception and conference centers and update tracker accordingly. u2022Ensure that Receptionists are thoroughly trained in carrying out emergency procedures for which they are responsible. Understand and implement the Business Continuity Plans (BCP) for inclement weather.u2022Oversee the dress code standards in line with directions provided by the Client. Ensure that uniforms and name tags and pins are being worn in the way intended.u2022Oversee the evening Meal Program and provide onsite support from 7:00pm-9:00pm if needed u2022Ensure smooth, effective communication between Receptionist staff and other client departments such as Facilities, Security, Information Technology, Mail Room, etc.u2022Maintain a solid knowledge of software systems u2013 specifically the TDS visitor registration system and the internal SharePoint site.u2022May assist the Lobby Manager with pre-screening and interviewing candidates for open roles u2022Ad hoc projects and duties as assigned by the Lobby Manager and other Senior Rapport Management team. Long Description KEY COMPETENCIES: u2022A passion for delivering the Platinum Service and Service Excellence Standard to provide transformational service in hospitality. u2022A mindset to take ownership and responsibility within and outside oneu2019s job domain. Competencies must include self-confidence, willingness to learn, and feeling comfortable with change and coordinating change. u2022Excellent communication and interpersonal skills, with the ability to interact professionally with high-profile clients and stakeholders. u2022Detail-oriented, organized, with the ability to prioritize multiple tasks in a fast-paced environment and carry out responsibilities with little supervision. u2022Knowledge of VIP handling protocols, customer service best practices, and hospitality industry trends. u2022A consistently professional approach, including a strong sense of self- respect and integrity, as well as respect for and interest in others. u2022Basic computer skills and knowledge of office technology/equipment. u2022Discreet, ethical, and committed to maintaining a high degree of confidentiality. u2022Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details. u2022Two yearsu2019 experience in a customer service or hospitality leadership role, ideally within a luxury hotel, VIP services, or corporate environment. u2022Two yearsu2019 experience demonstrating leadership capabilities. Apply to Rapport today _Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA_ Click here to Learn More about the Compass Story ( Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angelesu2019 Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( or copy/paste the link below for paid time off benefits information. Req ID: 1503933 Rapport a specialized division of FLIK Hospitality Group