Job Title

Position SummaryThe Office Manager ensures smooth and efficient daily operations at our headquarters. This role manages office operations, including the front office team, logistics, facilities coordination, records management, purchasing and inventory of supplies and equipment, to maintain a safe and productive environment. The Office Manager contributes to department initiatives with organization-wide and customer-facing influence, delivering outcomes that support overall operational effectiveness and customer experience.Essential FunctionsOffice Operations & LogisticsManages the front office team and day‑to‑day office operations.Coordinates cross‑functionally to plan, schedule, and manage the delivery, shipping, and receiving of marketing materials and other organizational assets.Manages inventory of supplies and equipment, including procurement, storage, replenishment, tracking, service contracts, and maintenance schedules.Manages the Records Management program by ensuring proper classification, storage, retention, and destruction of documents across the organization.Creates and maintains office operations and safety related processes, procedures, and best practices. Plans and coordinates onsite office events, meetings, and activities, including space setup, catering, vendor coordination, and event support.Facilities & Security Access ManagementPromotes and maintains a safe, welcoming, well-functioning workplace for all employees and visitors. Serves as the primary liaison with the property management company, facility contractors, and maintenance providers to address building needs and service requests.Responds to employee facility-related requests and manages resolution of workspace and building concerns.Plans and coordinates routine and emergency building maintenance, repairs, inspections, and service schedules, which may occur outside normal business hours.Plans and coordinates office space assignments, set ups, relocations, and renovations.Manages building security access, including maintaining accurate records of access credentials, and issuing and tracking key fobs/cards.Vendor ManagementBuilds and manages relationships with vendors supporting supplies, logistics, facilities, and operational services.Monitors vendor performance, service quality, pricing, and contract compliance, to ensure reliability, accountability, and alignment with operational needs.People ManagementManages team workflows, cross-functional coordination, allocates resources effectively, and resolves complex operational issues. Manages performance by clarifying expectations, addressing performance issues, and providing regular feedback, training, and coaching for skill development.And other job-related responsibilities as needed to support NBCOTs mission, vision, and values.Required QualificationsEducation and ExperienceHigh School diploma or equivalent with at least 5 years of relevant work experience, including experience as a people manager; or comparable.Experience managing vendors, service contracts, shipping and receiving, inventory, and purchasing supplies, in customer-facing roles.Working knowledge of Microsoft 365, able to perform intermediate level tasks with moderate guidance including, word processing, calendaring, presentations, and basic data analysis. Working knowledge of logistics, project management, or ticketing system petenciesEffective management skillsEffective communication skillsStrong planning, coordination, and time management skillsHighly organized and detail orientedCustomer orientationCollaborativeAdaptableWork Environment and Physical DemandsWork environment - in office only/fully onsite.Work schedule - 35 hours per week (full-time); may require work outside normal business hours.Physical demandsSitting, standing, and walking - frequently (2.5-5.5 hours/day)Fine hand manipulation and grasping/handling (typing, using small tools) - frequently (2.5-5.5 hours/day)Reaching above shoulder level - rarely (not daily)Bending, stooping, pushing, pulling, lifting, and carrying up to 50 lbs. - occasionally (0.25-2.5 hours/day)Salary: $60,000 - $75,000 depending on experience