Job Summary and Responsibilities As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service. Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families. To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement. 1. Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units 2. Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration 3. Properly identifies the patient to ensure medical record numbers are not duplicated 4. Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete 5. Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes 6. Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement Job Requirements Required + Applicable education and/or training can be used to balance a lack of experience or Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles + High School Graduate/GED + Experience in requesting and processing financial payments Where You'll Work Mercy Medical Center Mt. Shasta is a member of the Dignity Health system of health care providers and is a not-for-profit medical facility. We are designated as a 25 bed Critical Access Hospital and are accredited by the Joint Commission on Accreditation of Health care Organizations. In addition to our acute care hospital we also own and operate three Rural Health Clinics providing walk-in immediate care as well as scheduled appointments for routine medical needs. We are located in the northernmost area of California and are part of a network of care, including Mercy Medical Center Redding and St. Elizabeth Community Hospital in Red Bluff. We are passionate about patient care, committed to community outreach, advocates for the underserved, and dedicated to ensuring that quality, affordable, health services are available to all who need them. One Community. One Mission. One California ( Pay Range $29.52 - $33.31 /hourWe are an equal opportunity/affirmative action employer.
Job Title
Patient Registration Representative