Job Description Job Summary The primary purpose of this position is to make innovative and strategic contributions to the design and implementation of new solutions and products for Managed Services clients. This includes applying a deep understanding of applicable technologiesu2014such as enterprise data storage systems, mainframe, midrange, Windows, Unix/Linux systems, network infrastructure, virtualized environments, and database systemsu2014to evaluate system-wide impacts, hardware-software tradeoffs, and business considerations. A key responsibility of this role is the installation and maintenance of mainframe DB2 software, including estimating and planning for installation, upgrades, and new customer transitions. The position also provides technical leadership and oversight for Managed Services Solutions, guiding projects and reviewing solution architectures. As a senior member of the engineering team, this role supports complex technical services and ensures the successful delivery and evolution of Managed Services offerings. What You Will Do: u2022u2003Provide technical consultation, assist in proposal development, and support technical sales efforts. u2022u2003Act as a subject matter expert, offering leadership and guidance to customers, the Managed Services Team, and cross-functional groups. u2022u2003Maintain strong client relationships, serving as a key communication point between and Managed Services clients. u2022u2003Lead design workshops for complex solutions, mentor engineers, and stay current on emerging technologies. u2022u2003Develop and maintain customer-facing materials including presentations, demo instructions, training documentation, and templates. u2022u2003Estimate effort for service engagements and contribute technical input for Scopes and Statements of Work. u2022u2003Design and oversee infrastructure upgrades, provide technical support, and follow change control, incident response, and testing protocols. u2022u2003Deliver Managed Services offerings as outlined in Service Descriptions and Service Catalog. u2022u2003Provide 24x7 support for critical systems as part of an on-call rotation and assist peers with complex technical issues. u2022u2003Lead client projects to modernize technology infrastructures, review and execute test plans, and implement cutting-edge solutions. u2022u2003Conduct expert-level throughput analysis, root cause analysis, and infrastructure planning. u2022u2003Identify cross-selling opportunities and collaborate with the Professional Services team when needed. u2022u2003Complete tasks on time, execute scopes of work per implementation plans, and adhere to SLAs in production environments. u2022u2003Collaborate with Customer Success, Project Management, R&D, and Sales teams. u2022u2003Test, evaluate, and develop new products and solutions; train customers and internal teams; and manage service requests daily. u2022u2003Serve as technical lead for specific technologies and advise across the full stack of Managed Services solutions. u2022u2003Ensure system improvements and modifications are implemented effectively. u2022u2003Provide technical assistance for Disaster Recovery exercises and Business Continuity processes. u2022u2003Develop, enhance, and support scalable technical approaches for large, complex mainframe environments. u2022u2003Install and maintain mainframe DB2 software, including planning and executing installations, upgrades, and customer transitions. u2022u2003Identify and resolve performance issues, particularly within DB2 environments. u2022u2003Participate in the development and improvement of installation standards and project planning efforts. u2022u2003Work with project managers to develop and implement project plans and timelines. u2022u2003Update and manage customer incident tickets and change orders, providing status updates to internal and client stakeholders. u2022u2003Provide technical training and mentoring to team members. What We Expect of You: u2022u2003Bacheloru2019s degree and at least 7 years of IT engineering experience, including administration in z/OS, OR u2022u200311 total years of IT engineering experience with a minimum of 7 years in z/OS administration and IT engineering experience performing DB2 system management functions (e.g., software installations, version upgrades, product maintenance, configuration and administration). u2022u2003Demonstrated experience installing, maintaining, and supporting mainframe software products from vendors such as IBM, Computer Associates, Compuware, and BMC. u2022u2003Proven ability to provide primary support for DB2, QMF, and related OEM software products, including fulfilling service requests for mainframe z/OS customers. u2022u2003Demonstrated ability to transition customers effectively, ensuring technical issues are addressed to meet transition timelines. u2022u2003Experience executing tasks associated with customer disaster recovery plans. u2022u2003Strong communication and presentation skills, with the ability to interact effectively across all levels of leadership and technical teams. u2022u2003Currently holds high-level certifications in primary technical areas of expertise. u2022u2003Demonstrated ability to align technical knowledge with business direction to deliver customer-focused outcomes. u2022u2003Proven track record in developing project plans and schedules for complex projects or new solution/product development. u2022u2003Ability to build customer trust and confidence in Managed Servicesu2019 understanding of business needs. u2022u2003Skilled in balancing multiple priorities in a dynamic environment while meeting deadlines. u2022u2003Advanced root cause analysis capabilities and a focus on delivering long-term solutions. u2022u2003Strong organizational, analytical, and problem-solving skills with a commitment to customer service and professionalism. u2022u2003Ability to follow policies and procedures consistently, prioritize effectively, and manage multiple tasks in a fast-paced, growth-oriented environment. u2022u2003Demonstrates independence and teamwork, offering mentorship and support to peers. u2022u2003Effective time management skills and flexibility to travel as needed. u2022u2003Demonstrated ability to develop strong customer relationships and promote mission through consistent, values-driven behavior. u2022u2003Experience with Managed Services environments is a plus. u2022u2003Familiarity with ServiceNow or similar incident/change management tools is a plus. u2022u2003ITIL knowledge or certification is a plus. u2022u2003Knowledge of assembler is a plus. u2022u2003All employees are responsible for safeguarding information systems and must comply with security policies, standards, and procedures. Participation in annual Information Security Awareness training and other role-specific data privacy and security training is required. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Job Summary The primary purpose of this position is to make innovative and strategic contributions to the design and implementation of new solutions and products for Managed Services clients. This includes applying a deep understanding of applicable technologiesu2014such as enterprise data storage systems, mainframe, midrange, Windows, Unix/Linux systems, network infrastructure, virtualized environments, and database systemsu2014to evaluate system-wide impacts, hardware-software tradeoffs, and business considerations. A key responsibility of this role is the installation and maintenance of mainframe DB2 software, including estimating and planning for installation, upgrades, and new customer transitions. The position also provides technical leadership and oversight for Managed Services Solutions, guiding projects and reviewing solution architectures. As a senior member of the engineering team, this role supports complex technical services and ensures the successful delivery and evolution of Managed Services offerings. What You Will Do: u2022u2003Provide technical consultation, assist in proposal development, and support technical sales efforts. u2022u2003Act as a subject matter expert, offering leadership and guidance to customers, the Managed Services Team, and cross-functional groups. u2022u2003Maintain strong client relationships, serving as a key communication point between and Managed Services clients. u2022u2003Lead design workshops for complex solutions, mentor engineers, and stay current on emerging technologies. u2022u2003Develop and maintain customer-facing materials including presentations, demo instructions, training documentation, and templates. u2022u2003Estimate effort for service engagements and contribute technical input for Scopes and Statements of Work. u2022u2003Design and oversee infrastructure upgrades, provide technical support, and follow change control, incident response, and testing protocols. u2022u2003Deliver Managed Services offerings as outlined in Service Descriptions and Service Catalog. u2022u2003Provide 24x7 support for critical systems as part of an on-call rotation and assist peers with complex technical issues. u2022u2003Lead client projects to modernize technology infrastructures, review and execute test plans, and implement cutting-edge solutions. u2022u2003Conduct expert-level throughput analysis, root cause analysis, and infrastructure planning. u2022u2003Identify cross-selling opportunities and collaborate with the Professional Services team when needed. u2022u2003Complete tasks on time, execute scopes of work per implementation plans, and adhere to SLAs in production environments. u2022u2003Collaborate with Customer Success, Project Management, R&D, and Sales teams. u2022u2003Test, evaluate, and develop new products and solutions; train customers and internal teams; and manage service requests daily. u2022u2003Serve as technical lead for specific technologies and advise across the full stack of Managed Services solutions. u2022u2003Ensure system improvements and modifications are implemented effectively. u2022u2003Provide technical assistance for Disaster Recovery exercises and Business Continuity processes. u2022u2003Develop, enhance, and support scalable technical approaches for large, complex mainframe environments. u2022u2003Install and maintain mainframe DB2 software, including planning and executing installations, upgrades, and customer transitions. u2022u2003Identify and resolve performance issues, particularly within DB2 environments. u2022u2003Participate in the development and improvement of installation standards and project planning efforts. u2022u2003Work with project managers to develop and implement project plans and timelines. u2022u2003Update and manage customer incident tickets and change orders, providing status updates to internal and client stakeholders. u2022u2003Provide technical training and mentoring to team members. What We Expect of You: u2022u2003Bacheloru2019s degree and at least 7 years of IT engineering experience, including administration in z/OS, OR u2022u200311 total years of IT engineering experience with a minimum of 7 years in z/OS administration and IT engineering experience performing DB2 system management functions (e.g., software installations, version upgrades, product maintenance, configuration and administration). u2022u2003Demonstrated experience installing, maintaining, and supporting mainframe software products from vendors such as IBM, Computer Associates, Compuware, and BMC. u2022u2003Proven ability to provide primary support for DB2, QMF, and related OEM software products, including fulfilling service requests for mainframe z/OS customers. u2022u2003Demonstrated ability to transition customers effectively, ensuring technical issues are addressed to meet transition timelines. u2022u2003Experience executing tasks associated with customer disaster recovery plans. u2022u2003Strong communication and presentation skills, with the ability to interact effectively across all levels of leadership and technical teams. u2022u2003Currently holds high-level certifications in primary technical areas of expertise. u2022u2003Demonstrated ability to align technical knowledge with business direction to deliver customer-focused outcomes. u2022u2003Proven track record in developing project plans and schedules for complex projects or new solution/product development. u2022u2003Ability to build customer trust and confidence in Managed Servicesu2019 understanding of business needs. u2022u2003Skilled in balancing multiple priorities in a dynamic environment while meeting deadlines. u2022u2003Advanced root cause analysis capabilities and a focus on delivering long-term solutions. u2022u2003Strong organizational, analytical, and problem-solving skills with a commitment to customer service and professionalism. u2022u2003Ability to follow policies and procedures consistently, prioritize effectively, and manage multiple tasks in a fast-paced, growth-oriented environment. u2022u2003Demonstrates independence and teamwork, offering mentorship and support to peers. u2022u2003Effective time management skills and flexibility to travel as needed. u2022u2003Demonstrated ability to develop strong customer relationships and promote mission through consistent, values-driven behavior. u2022u2003Experience with Managed Services environments is a plus. u2022u2003Familiarity with ServiceNow or similar incident/change management tools is a plus. u2022u2003ITIL knowledge or certification is a plus. u2022u2003Knowledge of assembler is a plus. u2022u2003All employees are responsible for safeguarding information systems and must comply with security policies, standards, and procedures. Participation in annual Information Security Awareness training and other role-specific data privacy and security training is required.
Job Title
DB2 Mainframe Engineer