Job Title

Job Description: Night ManagerDepartment: Rooms Reports To: Managing DirectorPosition SummaryThe Night Manager oversees all hotel operations during overnight hours, with primary responsibility for Front Office operations, night audit, and hotel safety and security. This role supports the Front Office Manager in departmental operations including planning, staffing, and payroll, ensuring all activities align with hotel policies, procedures, and brand standards.Essential Duties:Support all Front Office team members and enforce The Manner service standards in all supervised areasManage and oversee nightly Front Office operations and staff assignmentsConduct nightly shift briefings for overnight staffCommunicate nightly activities including group and VIP arrivals, special requests, and repeat guestsPerform routine inspections of Front Office and public areas to ensure appearance reflects positively on the hotel, brand, and companyCoordinate the night shift across departments to ensure smooth operationsEnsure timely and accurate completion of the nightly audit processOversee preparation of daily summary and audit reportsCollaborate closely with Housekeeping to enhance guest service deliveryReport any suspicious persons or activitiesAddress and cover staff shortages during the shift and proactively plan for future staffing needsCommunicate with other departments to ensure outstanding guest issues are resolvedComplete reconciliations and assigned projects within established timelines, including preparation of supporting documentationPerform other duties as assignedService and Culture:Set luxury service expectations and standards of presentation, language, and professionalism; ensure consistent execution across all guest touchpoints.Build a high-performing team culture focused on empowerment, discretion, emotional intelligence, and attention to detail.Qualifications:Bachelor’s degree preferred (Hotel Management or Business Administration)Minimum of 2 years’ experience in Front Office or Guest ServicesStrong operational background preferredExperience with OPERA and Revinate systems is a plusAbility to read, comprehend, and follow established proceduresFluent in EnglishBasic knowledge of wine and classic cocktails preferredStrong multitasking, prioritization, and time-management skillsAdherence to uniform, grooming, hygiene, and sanitation standards per SOPsConsistent punctuality and attendance, including mandatory meetingsFLSD certification preferredProfessional conduct aligned with The Manner, New York policies, and brand expectationsStrong mathematical skills including basic math, budgeting, and variance analysisDemonstrated problem-solving, organizational, motivational, and training abilitiesRequired:Bachelor’s degree preferred (Hotel Management or Business Administration)Minimum of 2 years’ experience in Front Office or Guest ServicesStrong operational background preferredExperience with OPERA and Revinate systems is a plusAbility to read, comprehend, and follow established proceduresFluent in EnglishStrong multitasking, prioritization, and time-management skillsAdherence to uniform, grooming, hygiene, and sanitation standards per SOPsConsistent punctuality and attendance, including mandatory meetingsFLSD certification; preferredProfessional conduct aligned with The Manner, New York policies, and brand expectationsStrong mathematical skills including basic math, budgeting, and variance analysisDemonstrated problem-solving, organizational, motivational, and training abilitiesPhysical Requirements:Ability to stand, move, and engage guests for extended periods in a guest-facing environment.Ability to lift or carry up to 25 pounds for VIP amenities or operational needs.Compensation & BenefitsExcellent and affordable healthcare coverageLife, disability, and pet insurance401(k) with company matchPaid time off and company-recognized holidaysEmployee discounts on rooms, food & beverage, retail, and The Standard MarketplaceEmployee referral program and commuter discountsFun staff events and celebrations!USD $65,000.00/Yr.USD $75,000.00/Yr.