Job Title

DescriptionJoin our dynamic AWS team and become a critical guardian of global cloud infrastructure You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, weu2019re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain u2014 and weu2019re looking for talented people who want to help. Youu2019ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Youu2019ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youu2019ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Physical Requirements: u2022 Lifting and moving material up to 40 pounds each u2022 Working in cramped and/or elevated locations u2022 Bending, lifting, stretching, and reaching u2022 Standing and walking for up to 8+ hours a day u2022 Ascending and descending ladders, stairs, and gangways safely and without limitation u2022 Work in an industrial environment u2022 Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts). u2022 This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: u2022 Ability to travel to or commute between data center locations as needed u2022 Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational u2022 Travel frequency will vary based on business needs and operational status of assigned facility u2022 Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. Key job responsibilities u2022 Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services u2022 Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors u2022 Performing on-call duties and participating in scheduled maintenance and change management activities u2022 Contributing to documentation and process improvement initiatives based on your analysis of operational issues u2022 Helping to interview, train and onboard new team members A day in the life Our Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge while they: u2022 Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution u2022 Show a strong aptitude for troubleshooting and problem solving u2022 Solve problems at their root and step back to understand the broader context u2022 Maintain service level agreements through the implementation of proactive issue detection and reporting u2022 Are biased to act in the absence of direction or support u2022 Improve effectiveness through process innovation You will be required to work shift work that will include days/nights/weekends/holidays. Basic Qualifications- Work a flexible schedule including weekends, nights, and holidays - 18+ months of computer/server hardware troubleshooting or related IT experience - 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)Preferred Qualifications- Experience in a data center or other critical environment - Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.) - Industry standard certifications (CompTIA, CCENT, Network+) - Understanding of Linux or similar operating systems - Behavioral interviewing and hiring experience - Experience training and onboarding of new team members Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, TX, Clifton - 26.00 - 47.00 USD hourly