Job Title

Supervise the day-to-day activities of the Collections Department, while managing the relationship with third party agencies, maximizing collections results, and ensuring collections compliance.Pay Range: $50,000 - $65,000What We Offer:Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campusesPaid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)Retirement Matching: 50% match on the first 6% of your contributions after 90 daysPaid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new babyCompetitive Insurance: Health, vision, and dental coverage for you and your dependentsPet Insurance: Competitive coverage for your furry family members through ASPCAHealth Plan Enrollment: Eligibility starts first of the month following completing one full month of employmentIdentify opportunities, develop strategies and implement tactics to improve collection outcomes and reduce bad debt for Concorde students.Formulate goals and establish metrics in alignment with corporate initiatives. Analyze, measure and monitor data and results. Identify trends and communicate findings to management.Develop and maintain Collection policies, procedures and internal controls.Ensure compliance with standard operating procedures and regulatory requirements including (i) Fair Debt Collection Practices Act (FDCAP) (ii) Family Education and Privacy Act (FERPA) (iii) Gramm-Leach Bliley Act (GLBA) and (iv) Payment Card Data Security Standards (PCI DSS).Supervise a team of Collections Specialists and a Collections Administrator.Establish and maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics.Recognizes and rewards employee contributions and achievements.Contact students to secure payment arrangements. Utilize critical thinking and problem solving skills to overcome obstacles to obtain payment commitments.Resolve escalated calls in a respectful, tactful and solution focused manner.Remain current on Collection laws and regulations.Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics.Recognizes and rewards employee contributions and achievements.Other duties as assigned.Education / ExperienceHigh School Diploma or GED requiredBachelor’s degree preferredMinimum three - five years of collection experience requiredMinimum one - two years experience managing or leading employees highly preferredKnowledge of collection laws and regulations requiredRelevant experience at an institution of higher education preferredSkillsAbility to work independently with minimal supervisionStrong interpersonal and communication skills both verbal and writtenStrong critical thinking and problem solving skillsAbility to mentor and develop a cohesive team.Knowledge of Microsoft Office productsAbilitiesMust be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday.Must be able stoop, kneel, crouch, or crawl 5% or less of the workday.Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday.Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.Work EnvironmentWork is performed indoors in a climate-controlled environment.The Supervisor of this team will normally work Monday - Friday.