Job Title

Position OverviewThe Safety Officer ensures that all employees in the BPO site work in a safe, healthy, and compliant environment. This role is responsible for developing and implementing onsite safety programs, emergency response procedures, risk assessments, and incident management tailored to 24/7 operations, high‑density office environments, and client/regulatory compliance requirements.Key Responsibilities1. Compliance & Regulatory RequirementsEnsure compliance with national safety and health standards and local LGU regulations (e.g., fire safety, building compliance).Coordinate with government agencies during audits, drills, and inspections.2. Workplace Safety Management (BPO‑specific)Conduct regular site walk‑throughs to identify safety hazards in production floors, huddle areas, training rooms, pantries, and sleeping quarters.Monitor workstation ergonomics to prevent work‑related musculoskeletal disorders common in BPO setups.Oversee badge access, visitor protocols, and emergency exits within high‑traffic operations floors.3. Emergency PreparednessLead implementation of the Emergency Response Plan (ERP) customized for 24/7 BPO operations.Facilitate fire drills, earthquake drills, and emergency evacuation trainings in coordination with building management and security teams.Maintain emergency equipment (AED, first aid kits, fire extinguishers, alarms).4. Incident & Risk ManagementRespond to onsite incidents, first-aid cases, emergencies, or behavioral escalations requiring safety intervention.Conduct investigations for workplace incidents and prepare corrective action reports.Maintain logs of incidents, near-misses, hazards, and safety concerns raised by employees.5. Employee Health & Wellness MonitoringImplement programs that address common BPO health risks: eye strain, fatigue, night‑shift adaptation issues, workplace stress, etc.Support occupational health initiatives with the company nurse or medical provider.6. Training & EngagementConduct safety orientations for new hires (BPO floor protocols, emergency exits, ergonomics).Provide regular safety briefings for leaders, support teams, and operations.Promote a culture of safety through awareness campaigns.7. Documentation & ReportingMaintain reports, permits, compliance documents, and safety dashboards for internal and client audits.Provide weekly and monthly updates to management on safety KPIs and site compliance.QualificationsEducationBachelors degree in OSH, Engineering, Environmental Science, Psychology, or any related field (preferred).At least Safety Officer 2 (SO2) certification; SO3/SO4 is an advantage depending on site requirements.Experience1-2 years of experience as Safety Officer in BPO, corporate offices, or facilities management.Experience handling 24/7 operations or multi-site coverage is a plus.Skills & CompetenciesStrong knowledge of occupational health and safety standards.Good communication and presentation skills (for safety briefings).Ability to respond quickly and effectively to emergencies.Strong documentation and reporting skills.Ability to work under pressure in fast-paced BPO environments.Key AttributesProactive and people‑orientedStrong attention to detailConfident in leading emergency responsesAble to influence and educate large teamsWorking ConditionsOnsite role with 24/7 operational support—may require shifting schedules.Fast‑paced environment with high employee volume and frequent floor activities. nn nn