Job Title

Water Restoration ManagerRoto-Rooter is the name that home owners and businesses have turned to for over 90 years for their plumbing and drain cleaning troubles. Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada. We are seeking aWater Restoration Manager to lead our water restoration department at our West Bay branch, located in East Palo Alto to success! The salary range of this position is $115,000-$120,000, depending on experience. There is also opportunity for a branch performance-based bonus.The Water Restoration Manager has three main focuses: Increase water restoration business volume to targeted goals by developing existing business, cultivating new customers, improving the skills of assigned sales professionals and service technicians; ensuring optimum use of staffing; and equipment.Your Impact: Key ResponsibilitiesDevelop New and Existing BusinessTrain for and manage the water restoration sales force activity, procedures, and performance.Promote our commercial and residential services to insurance agents for properties that have been damaged by water.Front line and first responder for our company.Be the point of contact for the customer and insurance agent throughout the project.Along with the Hiring Manager, hire and maintain a team of sales representatives and service technicians.Technician Skills Development and SupervisionConduct on the job training for project managers, technicians, and claims specialist in keeping with RRSC guidelines.Work closely with service technicians and commercial sales representatives in the selling and estimating process.Inspect site and present solutions to the customer.Ensure project is completed in established time frame and to the customer’s satisfaction.Safety and Loss PreventionConduct routine inspections of equipment (i.e.: trucks, safety equipment, uniforms) to ensure that company polices, and regulatory agency requirements are being enforced.Monitor employee compliance with safety policies and requirementsEquipmentEnsure vehicles are being properly used and maintained.Maintain appropriate inventory of needed supplies and control coUse Xactimate software to create proposalSales management experience preferably in the restoration or service industryStrong customer service focus and able to communicate effectively with customersAble to work in a fast-paced environmentFluent using Xactimate softwareValid driver's license.At Roto-Rooter we believe our greatest investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:Medical insurance with a Prescription Drug CardAccident and Critical Illness InsuranceDental InsuranceVision InsurancePaid VacationPaid TrainingLife InsuranceMatching 401K Retirement Savings PlanTuition ReimbursementProfit SharingRoto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 90 years in business, we've found that military training and structure are a great fit at our company.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.