Job Title

Description Provide customer support for desktops, laptops, email, VPN, connectivity, hardware, printing, etc. in a fast-paced corporate help desk environment. This involves logging calls into the problem tracking system and resolving 1st level and some 2nd level incidents as well as analyzing problems for routing to appropriate backline support if necessary. Will work with backline teams and operations to prevent problems, facilitate problem resolution, and provide overall outstanding customer service. Must have strong Customer Service skills, along with strong oral and written communication skills. Responsible for software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls. Skills Help desk support, Help desk, Customer service, Service desk, Windows, Phone support, Desktop, Troubleshooting, Technical support, Ticketing system, Service Top Skills Details Help desk support,Help desk,Customer service,Service desk,Windows,Phone support,Desktop Responsibilities: u2022 Responsible for ticket documentation, escalation to the correct individual/department and closing out tickets within ServiceNow. This team averages about 25-30 tickets per week. u2022 Responsible for assigning and resolving tickets coming in via email or phone u2022 Activating Duo two factor authentication on end user devices, troubleshooting and verifying correct identities for risk management when 2 factor authentication fails. u2022 Account Access Management through a proprietary tool similar to Active Directory. Service Desk analysts are responsible for provisioning access and locking accounts when necessary u2022 Understanding of troubleshooting O365 applications. This role is responsible for troubleshooting a lot of email issues especially with new incoming students and faculty members when getting their accounts linked and set up appropriately u2022 Navigating student Google Workplace access through O365 account credentials. u2022 Utilize Cisco Finesse to make and receive calls available through web browser. u2022 Fundamental understanding of hardware and software installation and troubleshooting in a desktop computing environment. Job Type & Location This is a Contract position based out of Chicago, IL. Pay and Benefits The pay range for this position is $8.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Chicago,IL. Application Deadline This position is anticipated to close on Mar 3, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.