Job Title

FWI is building a team to provide administrative and clerical support to the Transition Assistance Program (TAP) at the Military & Family Readiness Center, Nellis Air Force Base. As a General Clerk, you will serve as the primary point of contact for service members and their families, delivering customer service, managing program enrollment, and performing day-to-day administrative operations to ensure the smooth delivery of transition assistance services.FWI has been recognized as a Top Workplace by the Washington Post in 2024 and 2025, offering excellent growth opportunities in a collaborative environment.**Position is contingent upon contract award**Work Schedule and Location:On-Site: This full-time on-site position will work Monday through Friday, 7:30am to 4:30pm at Nellis Air Force Base, NVServe as the first point of contact for customers visiting or calling the M&FRC; greet visitors, answer questions, and direct inquiries to appropriate staff membersConduct initial interviews and screenings to determine customers' administrative and transition needs and goalsAdvise customers on eligibility and enroll military and civilian personnel in TAP workshops using the AFFIRST systemInput, update, and maintain customer data in AFFIRST, ensuring accuracy and confidentialitySchedule appointments with counselors and staff; manage workshop calendars and send remindersPrepare, maintain, and distribute official correspondence, letters, emails, memos, reports, and forms; respond to all correspondence within 48 hoursProduce meeting agendas, weekly staff meeting minutes, inventories, and reports (including Vow reports)Maintain publicity materials and required TAP formsAssist with reserving, opening, and securing classrooms and conference roomsPerform general clerical duties including mail collection, sorting, distribution, filing, photocopying, collating, and document assemblyComplete all required training to access necessary systems and perform TAP administrative dutiesSafeguard all government property and secure facilities, property, and materials at the close of each work periodRequired:High school diploma (minimum)Two (2) years of office work experience in a government or commercial settingExcellent customer service skills and a professional, positive attitudeProficiency in Microsoft Word, Microsoft Excel, and Microsoft OutlookKnowledge of word processing functions to produce letters, reports, memos, and formsAbility to learn and operate the AFFIRST system and adhere to Air Force standards in Office AutomationStrong written and oral communication skills in EnglishDesired:Prior experience supporting military or government programsFamiliarity with the Transition Assistance Program (TAP) or Military & Family Readiness operationsExperience with Air Force administrative systemsFWI is an Equal Opportunity Employer, including disability/vets.At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:Health InsuranceDental InsuranceVision InsuranceLong-term and Short-term Disability InsuranceLife Insurance401(k) PlanHoliday PayPaid Time Off$20.16