Job Title

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. RESPONSIBILITIES Essential Job Functions: u00b7 Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. u00b7 In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders. u00b7 Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. u00b7 In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards. u00b7 E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up. u00b7 Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness. u00b7 Adhere to local, state, and federal laws, food safety procedures, and company guidelines. u00b7 Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones. u00b7 Read and follow directions given in the note section u00b7 Ensure quality and freshness of all items chosen u00b7 Communicate with customers via a portable phone and respond to calls in a professional and timely manner u00b7 Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars u00b7 Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping. u00b7 Process the orders through the point of sale (POS) system u00b7 Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock u00b7 Maintain organization and cleanliness of staging areas and equipment u00b7 Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor u00b7 Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair u00b7 Perform required opening and closing procedures u00b7 Assist in training new e-Commerce team members u00b7 Meet/exceed productivity standards u00b7 Ability to work cooperatively in high paced and sometimes stressful environment. u00b7 Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. u00b7 QUALIFICATIONS Minimum Position Qualifications: Ability to work without supervision Ability to read shelf tags Basic math skills (i.e., counting, addition, and subtraction) Excellent oral/written communication skills Desired Previous Experience: Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier