Job Title

OverviewLive. Work. Explore. as a part of our IT team in Yellowstone National Park!Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the InformationTech, you will play a crucial role in maintaining, troubleshooting, and enhancing our technology systems. Join our team and ensure that our technological infrastructure supports our operations and the enjoyment of this natural wonder.Job Summary:IT positions provide direct support for the applications and hardware used throughout the park, physical activity may be required when transporting supplies, equipment, or files to other locations within the park. While the job itself require technical knowledge, you will also be interacting with other co-workers to support the department as well.The Details:Position Type: SeasonalSeason Dates: April 21st - September 4th (Full season dates only)Pay: $21.00/hrSchedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)Why Yellowstone National Park?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection?, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.Life in Yellowstone:Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low costFree on-site laundry facility, Wi-Fi (limited bandwidth), and utilities includedNo Wyoming state taxesdeducted from your paycheckA fast-paced, exciting work environment with plenty of upward mobility and growth opportunitiesMeet people of all ages from all over the country and world!Benefits:Employee Assistance ProgramWellness ProgramLearning and Development ProgramPerks:Free Yellowstone & Grand Teton National Park passEmployee Recreation Program(recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)Access to discounted services at Yellowstone Medical Clinics operated by STGiEmployee discounts at local gateway communitiesRetail, Lodging and Travel Discounts$350 Referral Bonus ProgramThe adventure of a lifetime! ResponsibilitiesAll IT Tech PositionsAccountable for day-to-day procedures related to the identification, prioritizing, and resolution of end user requests during assigned service desk or field shift..Work directly with the setup, installation, decommissioning, and troubleshooting of IT equipment such as PCs, point of sale terminals, printers, network switches, servers, telephones, and other peripherals, and ensure IT equipment is appropriately labeled and documented in the asset tracking stall, maintain, and troubleshoot approved software on company computers.Assist the IT Telecom Infrastructure Technician with the installation, repair, and maintenance of all copper and fiber optic wire inside buildings and buried underground, as well as assist with the installation of new wall jacks and the repair of existing wall jacks.Assist with hardware maintenance on servers, network appliances, Telephone PBXs, and other IT infrastructure equipment.Assist with the monthly server patching process.Perform daily system or data center tasks as requested. QualificationsIT Tech IIIMust possess 0-2+ years of related IT experienceAssociate degree in Information Technology or Business Administration with a concentration in Information Technology, Hospitality Administration and/or AccountingAll IT PositionsMust possess a Valid US driver's license with a clean driving recordMust be at-least19 years of age or olderBackground in hospitality-based IT systems.Prior experience with Payment Card Industry compliance requirements is preferredAnalytical Skills - Demonstrate strong analytical skills to be able to troubleshoot problems, recognize chronic problems or patterns, and escalate as needed.Technical Skills - Employee must have a working knowledge of various platforms including Microsoft Windows 10/11, Microsoft Windows Server 2016/2019/2022, CrowdStrike, Ivanti, Microsoft Exchange, Office 365, HYCU Backup, VMware ESXi, Nutanix AHV, Dell iDRAC, Shift4 UTG, Active Directory, and Group Policy. Experience configuring DHCP & DNS is required, as well as experience with Cisco & Palo Alto network appliances and NEC PBX telephone systems. Experience installing, troubleshooting, and repairing both low voltage copper and fiber optic wire is preferred.Security Knowledge - Knowledge of IT security compliance requirements, PCI DSS, GDPR, and CPRA is required.Documentation Tool-setSkills - Proficiency in Microsoft Office suite of products is required, as well as experience using an incident & request ticketing system such as Service-Now.Physical Requirements include:Physical demands: While performing the duties of this position, sitting, standing, stooping, and bending regularly is required, as well as the ability to lift up to 100 pounds. May on occasion require crawling or climbing. Vision abilities required by this position include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Hearing abilities required by this position include the ability to clearly hear other people in person and over the phoneWork environment: May be exposed to unusual temperature ranges (both cool and hot). The noise level in the work environment can be loud. Must have the ability to drive long distances or be in a vehicle for long time periods due to slow traffic patterns within the park. Occasional travel outside the park may be required. May occasionally be required to work in small attics or crawl spaces and may also occasionally need to work on a ladder.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.