Job Title

Norwich Regional Animal Hospital is Hiring a Veterinary Patient Care Coordinator/Veterinary Assistant!Position DetailsRole: Veterinary Patient Care Coordinator/Veterinary AssistantStatus: Full-timeSalary: From $20.00 per hourSchedule: 4-day work week, 8:00 am - 5:00 pm. Monday through Friday. Closed SaturdayBenefits HighlightsFinancial Rewards that Grow with You:Competitive pay, 401(k) matching, tuition support, and referral bonusesWellness & Peace of Mind:Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discountsProfessional Growth & Recognition:Quarterly team bonuses, continuing education allowance, state license & VTNE fee reimbursement, and uniform allowanceLifestyle Perks You’ll Appreciate:Six paid holidays and an Employee Assistance ProgramNorwich Regional Animal Hospital (NRAH) is looking for a compassionate and engaged Patient Care Coordinator to join our small but mighty team. We are a small animal general practice with an amazing and diverse clientele. We are open Monday-Friday 8 am-5 pm, and 4 full days is considered full-time.The current team in place is a very hard-working group committed to quality medicine and compassionate care that is tailored to the needs of each patient. Each of our education and lived experiences is fully valued, and we have as much fun as possible while meeting the needs of our clients. We are looking for the right person to round out our team!Our Patient Care Coordinator is responsible and trained for all front-line operations, including:Providing compassionate care to patients and clients.Responding to client communications.Is the first point of contact for our clients, both in person and on the phone.Scheduling appointments and having an understanding of our calendar.Communicating with other hospitals to request medical records and coordinate referrals.Managing client accounts and accurately document communications.Preparing estimates for procedures and discussing financial commitments with clients.Building initial rapport and long-term relationships with both pets and clients, successfully communicating plans and estimates to owners.Communicating within the team, proactively managing the needs of the clients.Operating practice management software (AVImark) and related software platforms.Our new Patient Care Coordinator is someone who:Has excellent administrative skills, such as phone etiquette, strong organizational and time management abilities, is proficient in computer skills and navigating the internet, and can discuss financial arrangements effortlessly.Balances the needs of clients with the time and focus of the medical staff.Can communicate compassionately with clients who may be worried or distraught.Demonstrates patience, calmness, and caring while maintaining boundaries with clients.Has experience in animal or human medical settings.Requirements:High school diploma or equivalentA positive attitude and be a team playerWell skilled in balancing multiple priorities and tasks with attention to detailExperience recognizing your limits and asking for help as neededStrong work ethic and track record of being reliableAs a Veterinary Assistant, you’ll support our team with daily clinical duties, including:Assisting in animal examinations and treatmentsMonitoring and comforting patients before and after proceduresPreparing and cleaning exam rooms, equipment, and surgical toolsAdministering medications and collecting lab samples (as directed)Educating clients on pet care, nutrition, and preventive medicineMaintaining accurate patient recordsQualificationsPrevious experience in a veterinary clinic or animal care role preferred, on the job training is offered for the right candidate.Passion for animal welfareExcellent communication and teamwork skillsAbility to multitask in a fast-paced environmentHigh school diploma or equivalentLocated close to I-91 and right down the street from King Arthur Baking Company, the NRAH team not only offers a competitive compensation package but also all the mini-snickers bars you could want and a group of people who will care deeply about your quality of life and well-being.NRAH offers the following compensation package:Competitive SalaryA Monday-Friday work week with a floating weekday offStaff discounts on careBenefits include:Financial BenefitsA flexible approach to compensation that reflects your skill set and future performance401(k) matching & Roth Retirement Savings PlanFlexible Spending Account (full-time only)529 Savings PlanTuition Support Program (full-time only)Referral bonus programWellness BenefitsHealth insurance, including medical, dental, and vision (full-time only)Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)Up to three weeks of full pay for the birth or adoption of a child (full-time only; after one year of service)Sick Time / Paid Time OffFree/discounted lab work for all employee petsPet discounts on services and productsPet food discount programWorkplace BenefitsQuarterly Team Rewards Bonus ProgramState license reimbursementVTNE exam fee reimbursementProfessional development opportunitiesContinuing education allowanceUniform allowanceLifestyle BenefitsSix paid holidays (full-time only)Employee Assistance ProgramEmployee discount programJoin Our Team!Think you're the Veterinary Patient Care Coordinator/Veterinary Assistant we're looking for? Apply today!Diversity, equity, and inclusion are core values at Norwich Regional Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.