The Occupancy and Compliance Specialist ensures that the affordable housing property operates within all legal, regulatory, and program requirements. This role focuses heavily on managing tenant arrears, implementing rent-collection strategies, and conducting direct resident engagement, including fieldwork and door knocking—to support successful tenancy and regulatory compliance. The specialist also oversees leasing functions, annual/interim certifications, and ongoing file audits to maintain full adherence to program rules.This is an on-site position, required Monday through Friday, 8:00 AM - 5:00 PM.Leads all rent-collection efforts, including monitoring delinquency reports, contacting residents, and developing payment plansConducts proactive outreach such as door knocking, unit visits (as appropriate), and on-site resident engagement to resolve arrearsCollaborates with residents to identify barriers to payment and connect them with rental-assistance programs or supportive servicesMaintains accurate documentation of all arrears activity, communications, and payment arrangementsConducts detailed file audits to ensure adherence to HUD, LIHTC, PACT, and Fair Housing regulationsPrepares for and support agency monitoring visitsProcesses annual and interim recertifications, including income verification and rent calculationsManages applicant waitlists, conduct interviews, and oversees move-in/move-out processes.Supports occupancy goals by ensuring units are leased efficiently and in full compliance with program rulesMaintains organized, confidential, and up-to-date tenant and compliance filesPrepares monthly occupancy, arrears, and compliance reports for managementConducts on-site visits, door knocking, and community outreach to engage residents regarding arrears, certifications, and compliance needsServes as an on-the-ground representative of the property, building trust and supporting positive resident relationshipsEXPERIENCE/EDUCATIONBachelor’s Degree preferred2-5 years in affordable housing compliance, property management, or rent collectionCOS, LIHTC, TCS, or similar certification preferredOr equivalent combination of education and experienceKNOWLEDGE, SKILLS & ABILITIESStrong understanding of HUD, LIHTC, PACT, and local housing authority regulationsProficiency with Yardi or comparable housing-management systemsStrong communication and conflict-resolution abilitiesComfort with fieldwork, door knocking, and direct resident interactionHigh attention to detail and excellent organizational skillsAbility to manage confidential information with discretionSalary to be determined based on factors such as geographic location, skills, education, and/or experience of the applicant, as well as the internal equity and alignment with the team.For (Insert State) this ranges from $50,900.00 - $68,970.00 plus benefits and retirement program.Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees’ education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test.Gilbane is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status.Note to Recruiters, Placement Agencies, and Similar Organizations: Gilbane does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Gilbane employee. Gilbane will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Gilbane and will be processed accordingly.
Job Title
Occupancy and Compliance Specialist