Job Title

Summary Job title: Service Lead, Energy Storage Systems Job ID: null Department: Greentech Design Services Location: null-null Description Summary: Greentech Renewables is the nation's leading solar equipment distributor. Greentech Renewables distributes a full range of solar equipment to thousands of contractors throughout the United States, Caribbean, and Latin America, enabling solar installers to easily and cost-effectively design, sell, and install solar photovoltaic (PV) systems. Greentech Renewablesu2019 Design Services Team is looking for a Service Lead, Energy Storage Systems - Northeast to help us manage our rapidly growing design services pipeline. Reports to: Regional Lead Minimum Qualifications: + 5+ years Solar design, engineering, or construction experience is required + Bachelor's degree in Electrical, Mechanical or Solar Engineering or Project Management plus actual construction experience. Alternatively a journeyman electrician - project manager + Experience in the installation, maintenance, design and permitting of ESS systems w/focus on California specific requirements + Excellent CAD, Solar & ESS Code (NEC), and Solar/ESS Product knowledge ADDITIONAL COMPETENCIES: + Incredible problem solving and negotiation abilities + Ability to collaborate with many other teams + Interpersonal skills to manage a team + Ability to give constructive criticism + Ability to make decisions quickly Preferred Qualifications: + EIT or PE License a plus + NABCEP Certification a plus + Solar Construction experience preferred over MBA or Master's in engineering Working Conditions: + Hybrid, remote & in office. With a focus on customer outreach, on average 2-3 days a week in Profit Center(s) or as directed by management + Travel will be required for working in Profit Center(s) + Travel will be required to visit trade shows or for company events + Work standard business hours of 8am to 5pm within your time zone or within the time zone of the Division assigned Supervisory Responsibilities: No Essential Job Functions: + Project Management + Ensuring projects move forward to stay within designated SLAs + Preserving customer requirements in CRM and adapting our process to deliver compliant and customized plansets every time + Coordinating with our production to ensure vendors are following jurisdictional and customer specific requests + Working with internal teams to refine templates and processes to improve pass rates, turnaround times, and customer experience + Being the Customeru2019s day-to-day point of contact; communication is primarily through phone calls + Training & assisting newer customers + Providing status updates, technical support, change requests, etc + Relationship Management + Maintaining business & customers + Regularly following up with all existing customers + Reviewing reports to get ahead of recurring issues + General feedback, build rapport, go through specific jobs, forecast, show the support + Following up with customer fall off + Working with PC divisions to win back customers + Every fall-off customer should be classified + Connecting with PC salespersons whenever an issues or possibly challenge arises + Growing the business + Working with PC Manager & Sales to target key customers and ensuring a smooth onboarding process + Always maintain a target prospect list and actively pursue + Communication with the other team members such as PC Managers, Outside and Inside Sales Representatives to ensure they are utilizing your role to their full potential + Regular check-Ins + Feedback, both internal and external + Review reports / numbers for tracking and accountability + You will be talking to each PC location at least once per month. + You will be visiting each PC location ideally at least once per quarter + Forecasting and Goals + Maintain per-PC quarterly goals for residential projects and commercial quotes. NOTE: This job description is not designed to cover or contain a comprehensive listing of all required activities, duties or responsibilities. Other duties, responsibilities, and activities may be assigned at any time; with or without notice. CED is an Equal Opportunity Employer - Disability Veteran Compensation Range: The compensation range for this position is $80000 to $90000 annually. Other Compensation: The following additional compensation may be applicable for this position: + Profit Sharing Benefits: Benefits available for this position are: + Insurance - Medical, Dental, Vision Care for full-time positions + Insurance - Medical only for part-time positions, 30+ hours/week + Disability Insurance + Life Insurance + 401(k) + Paid Sick Leave + Paid Holidays + Paid Vacation + Health Savings Account (HSA) and matching