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Job Title


Client Service Manager, Commercial Lines


Company : Gallagher


Location : Batavia, NY


Created : 2026-03-02


Job Type : Full Time


Job Description

IntroductionAt Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. OverviewAt Gallagher, we’re looking for an Associate Client Service Manager to join our Commercial team. In this role, you’ll lead efforts to deliver exceptional service and solutions to our clients. You’ll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value. This is your opportunity to grow your career while making a meaningful impact. How you'll make an impactYou’lltake the lead in managing client relationships and ensuring their needs are met. From guiding the renewal process to mentoring team members,you’llplay a key role in delivering high-quality solutions.You’llalso help secure existing business, explore opportunities foradditionalservices, and ensure compliance with industry standards.Here’swhatyou’lldo:Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensuring proper coverageBuild andmaintainstrong relationships with clients throughtimelyresponses and strong customer serviceSupport your team in addressing client risk management needs through consultative conversations and personalized strategies.Conduct regular audits to ensure compliance with regulations andmaintainhigh service standards.Maintainaccurateand up-to-date client and policy data using Gallagher’s systems and performing auditsUse Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth.Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.#LI-JW1 About YouBachelor's degree withminimum1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experienceA Property and Casualty Insurance License.Proficiencyin Microsoft Office.A desire to build relationships and deliver results.Adaptability and resilience in managing shifting priorities.A collaborative mindset to work with teams across Gallagher.