Job OverviewAs a Client Account Specialist in Columbus, you will be responsible for managing key relationships with a targeted portfolio of existing clients, ensuring their ongoing success while identifying opportunities for growth.This role is relationship-focused, supporting and growing existing client partnerships while partnering closely with Territory Business Managers on expansion opportunities.Why Join ImageFIRST?We are not just offering a job. We are offering a purpose. Join a company where your work supports the people who care for others. As the largest national provider of healthcare laundry and linen rental services, ImageFIRST is growing fast and looking for talented sales professionals to help expand our impact.ImageFIRST offers stability and long-term opportunities within the healthcare industry, one of the most resilient and consistently growing sectors.Learn more about us athttps://www.imagefirst.com/company/ResponsibilitiesSuccessfully complete the 13-week onboarding success trackManage and grow key relationships within a defined portfolio of existing clientsMeet or exceed quarterly new business growth targetsEnsure invoice accuracy and resolve discrepancies promptlyStrategically position clients for seamless contract renewalsFoster long-term client relationships through proactive support and engagementDrive customer loyalty by delivering exceptional service and resolving issues efficientlyCollaborate with Customer Advocates, Service, and Production leadership to maintain high-quality service deliveryParticipate in all required sales meetings and training sessionsDevelop and maintain analytical reports as requested by managementDesign and execute a Goodwill Plan to strengthen relationships within key accountsLead quarterly business reviews with key stakeholdersConduct monthly field rides with the Territory Business ManagerParticipate in weekly phone outreach sessions in partnership with Outside Sales SpecialistQualifications and Experience1 to 3 years of experience in sales, account management, or a client-facing roleExperience supporting existing accounts and managing customer relationshipsProficiency in Microsoft Office Suite, Word and Excel requiredStrong decision-making and problem-solving skillsExcellent written and verbal communication skillsAbility to manage multiple priorities and meet deadlines in a fast-paced environmentHigh sense of ownership with strong attention to detailSelf-motivated with a willingness to learn and grow within the organizationTeam-oriented mindset with the ability to collaborate effectively with colleagues and clientsIn addition to a competitive base salary, we offer:Medical, dental, and vision coverage.401(k) with company match.Paid time off & holidays.Pet, legal, and hospital indemnity insurance options.A collaborative, value-driven culture with real opportunities for career growth.ImageFIRST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.While this position is externally titled Client Account Specialist, ImageFIRST classifies this role internally as an Account Executive. The responsibilities, performance expectations, compensation, and career progression are aligned with our Account Executive role.The base salary range for this role is $XX,000to$XX,000and may vary based on market value, location, skills, and experience.
Job Title
Client Account Specialist