Job Title

Program Manager — Operation: Quality Military HousingDelivering Homes Worthy of Military FamiliesPosition OverviewThe Program Manager will lead the design, implementation, and enterprise-scale administration of Operation: Quality Military Housing — a national program to standardize inspections, strengthen accountability, and improve housing quality for military families.This role requires a leader capable of governing centrally while enabling local execution, enforcing uniform inspection standards, and building a transparent, data-driven oversight framework.The Program Manager will coordinate federal stakeholders, military services, property owners, inspectors, and technical teams to ensure consistent program delivery and measurable improvements in housing conditions.The Program Manager is accountable for program execution, including scope, schedule, budget, and performance outcomes across all program locations.This position serves as the primary program authority responsible for ensuring contractual compliance, operational consistency, and successful delivery of program objectives.Key ResponsibilitiesLead program design, standardization, and enterprise scalingManage program scope, schedule, and resource allocation to ensure contractual requirements are metEstablish program governance structure, operating procedures, and decision frameworksDevelop and maintain program management plans including scope, schedule, staffing, and risk managementOversee program budgets, cost tracking, and financial performance in coordination with finance teams Develop inspection criteria, credentialing systems, and policy directivesOversee national rollout, pilot installations, and performance monitoringEnforce uniform inspection standards and QA/QC protocolsDirect program staff and subcontractors to ensure consistent service deliveryCapture and analyze digital inspection data to identify systemic trendsOversee implementation and continuous improvement of inspection technology platforms and data systemsEnsure data integrity, reporting accuracy, and system adoption across all program locationsReport transparently to Department leadership and CongressEnsure program operations comply with contractual requirements, applicable regulations, and inspection standardsEstablish and maintain quality assurance and quality control systemsSupport audits, reviews, and external oversight activitiesServe as the primary point of contact for Customer leadership regarding program performance, issues, and strategic directionIdentify operational risks and implement mitigation strategiesCoordinate remediation prioritization and program leversServe as liaison among DoD leadership, services, property owners, and oversight bodiesFacilitate regular program reviews, status reporting, and executive briefingsEducation:Bachelor’s degree in relevant field, including but not limited to Business Management, Construction Management, Engineering, Architecture, Public Administration, or other related discipline. Master’s degree preferred.Project Management Professional (PMP) certification preferred or ability to obtain within 12 months.Experience:Required:5 to 8+ years managing large or complex federal or multi-site programsExperience with housing, facilities, construction, or infrastructure programsExperience implementing national standards or compliance programsExperience managing geographically dispersed teams Preferred:DoD, HUD, or federal oversight experience Core CompetenciesStrategic leadership and enterprise program scalingExperience working in highly regulated environmentsAccountability and transparent oversightSystems thinking and data-driven decision makingStakeholder alignment across federal, military, and private sectorsMission focus on improving quality of life for military familiesAbility to lead through influence across complex organizational structuresStrong written and verbal professional communication skillsAbility to manage competing priorities in a high-visibility environmentMeasures of SuccessNational adoption of standardized inspection frameworkConsistent inspection quality across all program locationsReduction in unresolved housing deficienciesTransparent reporting adopted by DoD leadershipEffective use of remediation levers to drive corrective actionImproved trust among military families and stakeholdersOn-time and on-budget program deliverySuccessful program audits and oversight reviewsRequired Personal QualitiesIBTS places a high value on certain personal traits that work toward creating a positive, professional, and supportive work environment, which is essential for working together and achieving success. We believe “how” you achieve your results is as important as what you achieve. The following highlights the personal traits key for success within the organization.LeadershipStrategic/Innovative ThinkingTeam Building and AccountabilityConflict ResolutionRisk Evaluation/Management/MitigationDecisive/Problem SolvingRelationship Building: Internal and ExternalAdditional DetailsWorksite Arrangement: This position is located in the Institute for Building Technology and Safety headquarters office in Ashburn, VA, and follows a hybrid schedule of in-office and remote work arrangements. Travel: This position will require periodic travel to project sites, customer offices, and stakeholder meetings.Bring your passion, expertise, and experience to IBTS, where we appreciate and are committed to our employees. We offer outstanding benefits, growth opportunities, and work hard to maintain a culture that values our employees.The Institute for Building Technology and Safety (IBTS) is a 501(c) (3) non-profit organization established to provide unbiased professional building code compliance services, while enhancing the communities in which we work. At IBTS, our mission is to deliver quality services to meet the challenges of governance at all levels while enhancing public safety, economic development, and the general welfare of the community. Our services includeBuilding and Community Development, Energy and Sustainability Services, Disaster Planning and Recovery, Quality Assurance, as well as Compliance and Risk Monitoring.IBTS is headquartered in Ashburn, VA, with additional offices in Louisiana, Missouri, New York, Puerto Rico, and Washington, DC.We are committed to building a community of experts with diverse backgrounds, disciplines, and perspectives who are passionate about our mission.IBTS is proud to be an Equal Opportunity and Affirmative Action Employer that maintains a diverse and inclusive workforce. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability or sexual orientation. This opportunity is open to Section S3 Residents. Veterans and individuals with disabilities are encouraged to apply.Explore the opportunities!