Overview Microsoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates. We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization and we encourage you to apply to learn more We're building a new team with a bold mission: transform how 3rd party enterprise SaaS platforms and services integrate into corporate tenants by embedding AI automation into everything we do. You'll be a senior technical leader for a team onboarding, integrating, and supporting third-party enterprise platforms and services while pioneering agentic workflows that make operations radically more efficient. This isn't traditional platform administration. You'll architect multi-tenant SSO integrations, design security boundaries for 100k+ users, troubleshoot complex federation issues, and then use the AI tools you manage to automate away the toil. You're building the operational playbook while simultaneously automating it. Microsoftu2019s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. #MSD #MSDJOBS #SEJOBS #SERVICEENGINEER #SE #SRE #INFRASTRUCTURE #AI #AGENTIC Responsibilities + Own platform integration architecture: You will partner with our CISCO to design and implement SSO/SAML integrations, multi-org federation models, and security boundaries for enterprise SaaS tools at scale. + Be the technical backbone: You will lead technical decision-making for platform onboarding, scaling, and operations - your Service Engineering Architect partner will look to you for architectural guidance. + Solve hard problems: You will debug authentication failures that span your IdP, network, and vendor infrastructure; architect monitoring solutions that give visibility across integration boundaries. + Drive AI-enabled operations: You will use agentic development and automation tools to transform Tier 2/3 support workflows - build the center of excellence for
Job Title
Service Engineering