Job Title

Shangri-La, Fuzhou DUTIES: Maintain maximum presence and exposure in hotel lobby; establish and preserve a friendly yet professional relationship with hotel patrons. Co-ordinate with all Front Office sections, Housekeeping and Room Service as necessary and maintain an effective flow of communication with all hotel personnel. Be familiar with all guest rooms and suites, their location, rates and amenities; have thorough knowledge of all hotel services and facilities and their hours of operation. Be fully informed of daily hotel functions, groups, conventions and tours; be familiar with city-wide events, major attractions, cultural events, restaurants and other entertainment procedures Control and co-ordinate all guest amenity requests prior to arrival and cross check with Room Service and Housekeeping on the day of arrival. Greet and escort VIP guests to their rooms as necessary and assure departing guests are farewelled. Experiences and skills required: Customer service skills and experience Fluent communication skills in both English and Chinese Experience in Hotel Environment Strong understanding of Software Packages Microsoft Office and Opera Hospitality Certificate will be advantageousgous