Job Title

Vasion is looking for a Technical Writer that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable for everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 400+ employees across the world, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.POSITION SUMMARYAs a Technical Writer on the Technical Content team within Technical Services, you'll play a key role in creating and maintaining product documentation for Vasion's Intelligent Print Automation platform. Working closely with Product and Product Marketing teams, you'll create online documentation and learning resources that help customers successfully configure and use Vasion products.This job requires a hands-on understanding of product features and operational details, a clear understanding of the customer, and the ability to convey this knowledge in a clear and precise way.KEY RESPONSIBILITIESWork alongside senior technical writers and product managers to drive documentation planning as part of the go-to-market (GTM) processCollaborate with Support, Support Engineers, and Technical Services teams to identify documentation gaps, validate accuracy, and ensure content meets customer needsProduce high-quality admin-level end user documentation that keeps pace with ongoing continuous (SaaS) delivery of new features and release notesPerform topic-based authoring and single-source publishing using the firm's content management system (CMS)Apply structured authoring principles using concept, task, and reference topic types to create consistent, user-focused documentationApply metadata tags to all documentation topics to support content organization, findability, and long-term information architecture goalsWork with product managers and developers to create customer-facing release notesEmploy in-software help and notification features (e.g., Intercom) to deliver contextual assistance and promote new featuresReview past documentation for accuracy and content and work with subject matter experts (SME) and senior technical writers to update contentContribute to and follow Vasion's evolving design and style guides, especially aspects that cover technical/feature terminologyAssist with other external-facing technical writing and editing projects as neededRequirementsMinimum of 2-3 years of experience as a tech writer in a software development environmentMinimum of Associate Degree in a technical field, analysis, or technical writingUnderstands client-server models, SaaS, and standard network protocolsSuperior written and verbal communication skills, including a keen eye for detailProven ability to quickly understand and unpack complex technical conceptsExemplary critical thinking and analytical skills; asks probing questionsHistory of working collaboratively in a team setting, with strong interpersonal skillsExperience with MadCap Flare, MadCap Capture, and MadCap Central (preferred)Video capture and editing experience (preferred)Familiar with Jira/Confluence (preferred)Familiar with Intercom or similar in-software help system (preferred)BenefitsFlexible work environmentPaid parental leaveDiscretionary Vacation BonusFlexible paid time offCompetitive payA full suite of traditional benefitsTraining/Advancement opportunities401k with company-match and immediate vestingMental health wellness supportFinancial wellness educationCompany-contributed HSAHeadquarter perks include gym, pickleball, snacks & drinks, arcade, theater room, monthly All Hands lunch, etc.Lehi, Utah office perks include gym access, snacks & drinks, monthly All Hands lunch