Job Title

Project Renewal is a leading non-profit organization with the mission of ending the cycle of homelessness by empowering individuals and families to renew their lives with health, homes, and jobs. Our comprehensive and integrated 24/7 programs are designed to offer the holistic care our clients need. With a staff of 950+ and an annual budget of $120 million, Project Renewal is one of the larger social service nonprofits in New York City. Title: Front Desk Supervisor Program: Bedford Green House Salary Range: $43,000-$45,000 annually Program Description: Project Renewalu2019s Bedford Green House provides housing and supportive services for single adults diagnosed with a mental disorder and/or co-occurring substance abuse disorders. Bedford Green House also consists of families with children, in which the head of household requires support due to an SMI or who are SMI with a co-occurring substance use disorder. Tenants are offered a comprehensive array of services that are funded by Human Resources Administration (HRA), and the New York City Department of Health and Mental Hygiene (DOHMH). Bedford Green House is a 24/7 facility equipped with a community room, laundry area and community kitchen. Essential Duties and Responsibilities: The essential duties of the Front Desk Supervisor include but are not limited to the following activities: + Provides training for newly hired Front Desk staff, informing them of all policies and procedures as outlined in the front desk manual + Responsible for inventory of office supplies and miscellaneous items + Ensures that front desk staff are dressed appropriately and have PRI ID displayed + Ensures that front desk staff are trained in Narcan administration and other trainings based on needs. + Consistently review front desk binders for up to date and accurate documentation + Assist with administrative duties and day-to-day activities such as answering phone calls, documenting incidents, and documenting logbook entries. + Assist with facility house runs, ensuring building is secure + Communicate effectively with staff and participate in team meetings + Responsible for providing front desk coverage and updating weekly front desk schedules + Ability to work nights, weekends, and holidays + Ability to be on call during non-clinical hours as necessary for front desk staff + Performs other duties as assigned by the Program Director and or Clinical Director Qualifications: + High School Diploma or equivalent required + A minimum of one year of experience working within a non-profit, private or government organization providing services to a target population which includes but is not limited to the formerly homeless, mentally ill, substance use, HIV/AIDS, criminal justice, and LGBTQIA+. + Ability to work cooperatively with peers and other staff in order to serve the needs of the clients as effectively and efficiently as possible. + Ability to work independently and to adjust oneu2019s schedule to accommodate the needs of the clients. + Excellent oral, written, and listening skills. + Ability to effectively role-model socially appropriate behavior; and to treat residents and coworkers with respect and help to create a warm, supportive environment; and to work effectively with individuals with mental illness, developmental disabilities, and/or substance use issues. + Proficiency in Microsoft Office Suite, especially Outlook, Word, and Excel + Bilingual or multilingual a plus Project Renewal is an equal opportunity employer. Its long-standing policy has been to embrace the equality of opportunity for all employees and applicants without regard to actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, gender (see separately issued Gender Discrimination policy for more detail), physical or mental disability, age (18 and over), military status, arrest record, marital status, domestic partnership status, genetic information or predisposing genetic characteristic, sexual orientation, status as a victim or witness of domestic violence, sex offenses or stalking, unemployment status or any other basis protected by applicable federal, state and local laws. Job Details Pay Type Hourly Employment Indicator Regular Education Level High School Travel Required No