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Your potential has a place here with TTECu2019s award-winning employment experience. As a Senior Customer Service Representative working remotely in Annapolis, MD , youu2019ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Worku00ae certification in the United States says it all What Youu2019ll be Doing Do you have a passion for helping others and giving them peace of mind? Youu2019ll have ownership over resolving escalated or complex calls from customers. Whether itu2019s getting answers for customers quickly or resolving their issues with a smile, youu2019ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, Youu2019ll + Answer incoming communications from customers + Conduct research to provide answers for customers to resolve their issues What You Bring to the Role + 2 years of customer service experience in a call center or telecommunications + 2 years of accounting experience or equivalent explaining financial information + High school diploma or equivalent + Computer experience + High speed internet (>15 mbps) What You Can Expect + A remote role with limited in person requirements - including travel to Annapolis, MD for pre employment steps and equipment pickup + Supportive of your career and professional development + An inclusive culture and community-minded organization where giving back is encouraged + A global team of curious lifelong learners guided by our company values + Base wage of $20 per hour plus performance bonus opportunities + And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information. A Bit More About Your Role Weu2019re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructoru2011led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructoru2011led TTEC and clientu2011required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, youu2019ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, youu2019re part of one dynamic, global family thatu2019s here to support you every step of the way. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every dayu2014and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Job: __Customer Care Representative_ Title: _Senior Customer Service Representative - Remote in Maryland_ Location: _Maryland-Annapolis_ Requisition ID: _04AQU_