Job Title

Prime Group Holdings, LLC is a vertically integrated private equity real estate firm specializing in self-storage and other alternative real estate asset classes.With$6.7billion in assets under management, Prime Group is among thelargest private owners and operators of self-storage properties globally, with a portfolio of320+ self-storage assetsacross28 U.S. states,three Canadian provinces, and theU.S. Virgin Islands, totaling24+ million rentable square feet. The firm managesthree flagship fundson behalf of a global investor base, includingPrime Storage Fund III, the largest self-storage dedicated fund ever raised.Headquartered inSaratoga Springs, NY, Prime Group employs700+ professionalsand maintains a regional office inJupiter, FL and Manhattan, NYalong with investment originations offices inDenver, CO; Hackensack, NJ; Yorktown, VA; and Calgary, Alberta. The firm’s21-person senior leadership teamis supported by specialized teams across sourcing and acquisitions, asset and portfolio management, compliance and legal, property management, information technology, transactions and financing, marketing, accounting, training, and other core functions.Prime Group’s performance is rooted in a culture ofrespect, teamwork, ethical business practices, accountability, and persistence. The firm places significant value on the relationships it has built with customers, employees, investors, and stakeholders. PitchBook has recognized Prime Group as one of thetop 10 real estate value-add fund managersin its2023 Global Manager Performance Score League Tables.About the RoleAt the Prime Customer Service Center, we believe in taking pride in our work, leading with empathy, guiding customers confidently, and always seeking the best solutions for their needs. In this dynamic role with exciting growth potential, you’ll handle inbound calls related to our storage facilities and campgrounds—whether you’re providing service-focused support to existing customers or engaging in sales-focused conversations with potential guests. We’ll give you the tools, training, and support to become a true expert in storage, so you can proactively identify customer needs, stay current on evolving services, and guide guests through a variety of processes. You don’t need to know everything upfront—we’ll teach you, and you’ll become part of an industry-leading service experience.Confidently highlight the value of our services to new customers as a key part of delivering an outstanding hospitality experience.Communicate clearly and professionally to ensure every guest feels valued and understoodEmbody company values by providing friendly, efficient support and contributing to a positive team cultureCollaborate with team members and share insights to continuously improve our service offeringsRespond promptly to every inbound call, treating each customer with equal importance and urgencyListen actively to understand customer needs, taking ownership to resolve concerns effectively and ensure a positive experienceOffering knowledgeable assistance regarding services, policies, and proceduresTroubleshoot and resolve customer issues, escalating complex cases as neededMaintain accurate records of customer interactions and follow-up actionsHigh School Diploma or GED requiredA genuine passion for hospitality and customer careStrong attention to detail with the ability to meet expectations and deadlinesAbility to manage multiple tasks effectivelyExperience in inbound phone sales is a plus when assisting our new customer calls and for highlighting value to our existing guests.Capability to handle sensitive and confidential information with discretionProficiency in Microsoft Office applications and web-based toolsExcellent written and verbal communication skillsComfort working both independently and as part of a teamStrong problem-solving skills for handling challenging customer situations and gathering feedback for continuous improvementA desire to grow within the company, taking pride in serving our guestsCompetitive payHealth, dental, life, vision, short-term disability and long-term disability insuranceA 401(k) program with a company “matching” policyPaid time off and paid holidaysCareer advancement opportunitiesEQUAL OPPORTUNITY EMPLOYER STATEMENTPrime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.USD $19.00 - USD $21.00 /Hr.