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We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.Click HEREto discover how we empower team members to grow, thrive, and advance in their careers.ESSENTIAL DUTIES AND RESPONSIBILITIESAdditional responsibilities may be assigned as needed:Leads the development and execution of strategic and financial goals for the Group Sales departmentFocuses on increasing current market share and implementing strategies to develop new marketsDirects overall operations and staff of Group Sales; functions as a strategic leader for the hotelDevelops, implements, and monitors operational goals, performance metrics, and profit objectivesPrepares, monitors, and adheres to departmental budgets; reports concerns to Executive Management or GMPromotes and enforces superior customer service standards; addresses service issues and ensures departmental goals are metParticipates in final decisions regarding hotel sales policies and services; resolves guest complaints and supports service programsEnsures compliance with all applicable regulations and reports potential issues to Executive Management or GMMaintains strict confidentiality in all departmental and company mattersConducts site inspections as neededProcesses rooming lists, credit applications, change orders, cancellations, specification sheets, and general correspondenceMonitors daily sales traces and follow-upsCollaborates with Las Vegas Visitors Bureau and LVCVA to generate leadsDevelops and implements procedures to enhance guest satisfactionEstablishes budget and forecasting proceduresPrepares operational reports and competitive analysisDevelops strategies with hotel leadership to increase F.I.T. (Free Independent Traveler) business and apply yield management practicesApproves cancellations for non-compliance with contract termsSUPERVISORY RESPONSIBILITIESOversee staff development initiatives and training programs to ensure team members are equipped with the skills and knowledge needed for successLead employee recognition efforts through rewards and engagement programs to foster a positive and motivated work environmentConduct performance evaluations and provide constructive feedback to team members to support continuous improvementMake staffing recommendations, including participation in interviewing, hiring, and scheduling to meet operational needsPlan, assign, and direct work to ensure efficient workflow and high-quality service deliveryProvide guidance on employee performance matters, including coaching, counseling, and disciplinary actions as neededQUALIFICATION REQUIREMENTSMust be at least 21 years of ageBachelor’s degree (B.A.) from a four-year college or university, or 8-10 years of related experience/training, or an equivalent combination of education and experienceMinimum of 8 years’ experience in management and sales; knowledge of tour bus operations and business development preferredProficient in Microsoft Excel, Access, Word, and hotel software systemsAble to read and comprehend instructions, correspondence, memos, and contractsCapable of writing clear and concise correspondenceEffective in presenting information in one-on-one and small group settings to clients, customers, and team membersLANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating procedures, and manuals in EnglishStrong verbal and written communication skills to interact effectively with guests, team members, and managementCapable of conveying information clearly and professionally in high-pressure or fast-paced situationsAble to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracyMust be able to document incidents, complete reports, and follow written instructions preciselyProficiency in communicating policies, procedures, and expectations to team membersREASONING ABILITYAbility to apply common sense and sound judgment to carry out written, oral, or diagrammed instructionsStrong problem-solving skills in standardized situations involving multiple variablesCapable of making quick decisions under pressure while maintaining guest satisfaction and safetyAble to assess situations and respond appropriately to guest needs, operational challenges, or unexpected eventsDemonstrates logical thinking and adaptability in a fast-paced, high-volume environmentMust be able to prioritize tasks and manage time effectively during peak business hoursAbility to interpret and follow company policies, procedures, and regulatory guidelinesMaintains professionalism and discretion when handling sensitive or confidential informationCERTIFICATES, LICENSES, REGISTRATIONSMust qualify for all licensing and permit requirements as mandated by federal, state, and local We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.We're changing entertainment.Follow us.Equal Opportunity Employer