Job PurposeNational Grid's Customer Contact Center Representative position is an entry level, union-represented role that offers qualified candidates an opportunity to join a challenging, fast pace environment. Position is responsible for completing the detailed transactions and extensive research, analysis and problem-solving necessary to facilitate a timely and satisfactory response to customer issues and concerns. Due to the essential nature of the services we provide our customers, National Grid's Contact Center's hours of operation are 24/7 and accepted applicants will be assigned to work a as needed by the business to support our customer centric objectives.Under general supervision, representatives handle fundamental customer contacts, including, but not limited to, the following:Must reside within 2 hours of work location.Hybrid environment to include working remotely and/ or on location, as needed.Handle Emergency CallsUpdate customer account informationApply customer paymentsAssist Customers with beginning and ending serviceScheduling field orders in alignment with customer expectationsAssist customers with billing issues both simple and complexHandle collections related concerns and assist customers with the various options available to maintain and/or reinstate their serviceQualificationsCustomer Service Experience preferredMust have a minimum a High School Diploma or GED; some college preferredApplicant must successfully pass Company supported assessment , classroom training, and meet all performance expectations, as determined by the Company.Ability to multitask between multiple system applicationsStrong interpersonal verbal and written skills.Multi/bilingual candidates preferred but not limited to.Salary: $21/hourTo Apply:
Job Title
ACSR Post-2022 Contact Center