Job Title

Intrepid Direct Insurance (IDI) is a rapidly growing direct to consumer property and casualty insurance company. A member of the W. R. Berkley Corporation, a fortune 500 company, rated A+ (Superior) by A.M. Best, Intrepid Direct’s vision is tomake life better for business. The insurance industry has not evolved with innovation like other major industries.We’re here to change that. We are making life better for our customers, shareholders, and our team members by leveraging data and technology as insurance experts for our targeted customers. You will be part of a highly collaborative team of talented and focused professionals. Join a group that enjoys working together, trusts each other, and takes pride in our hard-earned success.https://intrepiddirect.com/The Company is an equal employment opportunity employer.The Technical Specialistsprimary job function includes efficiently and effectively handling advanced-levelseverity and complexity, Commercial Auto, Hired Non-OwnedAuto, and/or third-partyGeneralLiability losses.Anability to communicate both verbally and in written form in a prompt,courteousand professional manner is essential.Customer ServicePromptly reviews and acts with urgency inestablishinginitial andsubsequentcontact with all parties and key stakeholders.Provide quality customer service and ensure file quality,timelycoverage analysis and communication with insured based on application of policy information to facts or allegations of each case.Effective andtimelycommunication with insureds, insured general counsel, and making exceptional customer service a top priorityUpdateappropriate partiesas needed, providing new facts as they become available, and their impact upon theliabilityanalysis and settlement options.CoverageAnalyzes and interprets policy language in conjunction with specific loss facts to reachappropriate coveragedecisions.Proactively communicates with internal and external stakeholders, includinginsured’s,regardingcoverage decisionsData IntegrityMaintain discipline in securing and updating key information within the claim handling platform throughout the life of the claim.ReservingEstablishes andmaintainsappropriate initialandsubsequentloss and expense reservesthroughout the life of the claim.Act with urgency in collaborating with internal stakeholdersregradingsignificant changes within claim reserving.InvestigationDirectly investigate each claim through prompt andstrategically-appropriatecontact withappropriate partiessuch as policyholders,accounts, claimants, law enforcement agencies, witnesses, agents, medicalprovidersand technical experts todeterminethe extent of liability, damages, and contribution potential.Interviewwitnesses and stakeholders; take necessary statements, as strategicallyappropriate.Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.Evaluation and ResolutionManageslitigated claims.Develop litigationplanwith defense or coverage counsel, including discovery and legal expenses, toassureeffective resolution and to satisfy customers.Attend depositions, mediations, arbitrations, pre-trials,trialsand all other legal proceedings, as needed.Completing Large Loss notices asrequiredUtilizediarymanagement system to ensure that all claims arehandled timely. At required time intervals, evaluate liability and damages exposure.Managing vendors involved with claim files,i.e.Independent Adjusters, Defense Attorneys, and Coverage CounselKnowledge TransferAttend and/or present at roundtables/ authority discussions for collaboration of technicalexpertiseresulting in improved payout on indemnity and expense.Share experience and deep knowledge of creative resolution techniques to improve the claim results of others.Assistwith coaching, training, and mentoring team membersIndustry TrendsMaintains current knowledge of insurance line, court decisions which mayimpactthe claim function, current guidelines in the claim function, and policy changes and modificationsAttend professional and/or continuing educational seminars and classesHave, or ability to obtain adjuster license in required statesClaims handling experience in all lines of property and casualty commercial insuranceCandidate willpossessexcellent communication (verbal/written), organizational and interpersonal skillsExcellent analytical and problem-solving skillsSelf-starting, self-motivating and capable of making decisions independentlyEducation RequirementBachelor’s degreerequiredor prior related insurance experienceInsurance related designation (AIC, SCLA and/or CPCU), preferredWe do not accept unsolicited resumes from third party recruiting agencies or firms.The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.Sponsorship not Offered for this Role