Job Title

At T-Mobile, we invest in YOU Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employeesUnfortunately at this time we are not able to consider visa sponsorship for this position - including OPT/STEM applicants.The Assoc Engineer, AI Modeling at T-Mobile is instrumental in supporting the development and optimization of AI models that enhance customer service automation. This role involves applying techniques such as prompt engineering and fine-tuning to improve AI performance, under the guidance of senior engineers. The Assoc Engineer collaborates with cross-functional teams to integrate AI-driven enhancements into production systems, thereby improving customer interactions and satisfaction. By contributing to the architecture of sophisticated AI systems, this role supports the strategic enhancement of T-Mobile's AI capabilities. Overall, the Assoc Engineer plays a key role in ensuring the reliability, accuracy, and efficiency of AI applications in customer service operations.Job Responsibilities:Applies prompt engineering techniques to enhance AI model performance for customer service automationCollaborates with cross-functional teams to integrate AI-driven enhancements into production systemsSupports the development and optimization of AI models under the guidance of senior engineersContributes to the architecture of sophisticated AI systems to improve customer interactionsEnsures the reliability, accuracy, and efficiency of AI applications in customer service operationsFine-tunes AI models to meet specific operational goals and enhance user satisfactionEducation and Work Experience:Bachelor's Degree Computer Science, Engineering, or a related field (Required)Master's/Advanced Degree Computer Science or Data Science (Preferred)Developing and optimizing AI models, particularly in customer service automation PreferredApplying AI techniques such as prompt engineering and fine-tuning PreferredCollaborating with cross-functional teams to integrate AI-driven solutions into production systems PreferredKnowledge, Skills and Abilities:Data Analysis Ability to analyze and interpret complex data to improve AI model performance. (Required)Problem Solving Strong problem-solving skills to troubleshoot and optimize AI systems. (Required)Collaboration Excellent collaboration skills to work effectively with cross-functional teams. (Required)Technical Writing Proficiency in technical writing to document AI model developments and modifications. (Preferred)Microsoft Excel Proficiency in Microsoft Excel for data manipulation and analysis. (Preferred)Agile Methodologies Understanding of Agile methodologies to adapt to rapidly changing requirements in AI development. (Preferred)Licenses and Certifications:Certified Analytics Professional (CAP): Certification that validates an individual's expertise in analytics processes, including the formulation of business and analytics problems, methodology selection, and model building. (Preferred)Machine Learning Certification: Certification that demonstrates proficiency and understanding in machine learning techniques, which are crucial for developing and optimizing AI models. (Preferred)At least 18 years of ageLegally authorized to work in the United StatesTravel:Travel Required (Yes/No): NoDOT Regulated:DOT Regulated Position (Yes/No): NoSafety Sensitive Position (Yes/No): NoBase Pay Range: $80,900 - $146,