Job Title

Description Responsible for all phases of End User Device support while maintaining the highest level of customer satisfaction. u2022 Receives, processes, responds to, and escalates trouble tickets/issues on equipment and technology issues for resolution. u2022 Assists with user account issues, including, but not limited to, password resets, locked accounts (AD, ADFS and SAP), assisting in the setting up of MFA for user accounts. u2022 Shipping, receiving and inventory. u2022 Follows documented Service Desk procedures. u2022 Participate in a Service Desk Call Queue answering trouble calls. u2022 Logs all Service Desk interactions in the IT Service Management software. u2022 Diagnoses & repairs workstations and locally connected peripherals. u2022 Performs local and remote testing on equipment, including running software programs to diagnose faults. u2022 Performs all functions required to prepare workstations for new employees including software installation and peripheral devices. u2022 Wipes and re-installs workstations when necessary or when re-assigning workstations to a different user. u2022 Participates in software and hardware equipment accountability. u2022 Research, evaluates, and recommends software and workstation equipment. u2022 Assists management with policy drafting and updates. u2022 Maintains strong proficiency in all Microsoft Office products, Microsoft Windows products, OCR/scanning software and informally trains program staff in these areas when needed. u2022 Maintains a positive, strong, credible, professional, and interpersonal relationship with all parties relevant to projects and always represents the best interest of the organization. u2022 Installs, maintains, and troubleshoots iPhones, Androids, and mobile devices. u2022 Installs, maintains, and troubleshoots Microsoft 365 as well as other 3rd party applications. Skills Windows, Dell, Help desk, Help desk support, Service desk, Troubleshooting, Customer service, Support, Active directory, Phone support, TeamDynamix, Ticketing system, Password reset, Hardware Top Skills Details Windows,Dell,Help desk,Help desk support,Service desk,Troubleshooting,Customer service,Support,Active directory,Phone support,TeamDynamix,Ticketing system,Password reset,Hardware Additional Skills & Qualifications Education: A+ Certification, equivalent degree, certification, or 2 to 3 years computer desktop support experience. Experience: Experience and training in PC troubleshooting and repair, Windows 11 and above, Microsoft Office Professional; Outlook, Internet Explorer and ITIL foundation. Job Type & Location This is a Contract to Hire position based out of Okemos, MI. Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Okemos,MI. Application Deadline This position is anticipated to close on Mar 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.